Software Guidance & Assistance, Inc., (SGA), is searching for a Support Call Center Agent for a CONTRACT assignment with one of our premier Regulatory clients in Rockville, MD.
We are seeking 1 full time (40 hours) and 1 part time (20 hours) call center agent to help field calls from investors, registered representatives and other industry professionals.
Our Support Center is open Monday-Friday from 8AM to 8PM EST. Hybrid position, required to work 3 days in office and 2 remotely.
Responsibilities :
- Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the internal Support Center systems
- Intakes calls, researches, resolves, and documents issues
- Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
- Responds to customer requests by providing functional and navigational support of internal Support Center systems.
- Assists firms with routine questions regarding credentialing, systems usage and issues.
- Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
- Documents all incoming customer inquiries as necessary per internal Support Center procedures and policies.
- Develops proficiency on registration rules.
- Utilizes computer resources and software applications as necessary.
- Bachelors Degree is required
By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
