AWS Connect Engineer - Onsite at Sacramento, CA

Platform Configuration & Support Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance Document configuration details as input to Architecture Decision Records maintained by the Architect Flag configuration cons

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Job Description: Short Description: AWS Connect Specialist Complete Description: Employment type: Contract w2/1099/C2C Duties and Responsibilities: Working closely with the Client and other District government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives. Key Responsibilities: 1) Design and Configuration: Design, document, and implement contact flows u

Role: Amazon Connect Developer Location: Remote Exp: 12+ Years Required Qualifications 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles. 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions. Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metri