contact center Jobs in california

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Genesys Developer

TECH-NET, INC

•

Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 30 days ago

Telecom Engineer

Buxton Consulting

•

Vacaville, California, USA

Contract

Position: Telecom Engineer Location: Vacaville, CA Duration: Long Term Job Description: The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MS Teams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, he/she will lead/assist with the migration a
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Posted 4 days ago

Oracle Service Cloud Consultant

Digitive LLC

•

San Jose, California, USA

Third Party, Contract

Title: Oracle Service Cloud ConsultantLocation: San Jose, CA - Hybrid 12 Months+ Oracle service cloud voice with Genesys Cloud CX skill-set Job description:Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business proces
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Posted 14 hours ago

AI Solution Architect- Remote

Andeo Group

•

US

Contract, Third Party

Role: AI Solution Architect Location: Remote Duration: 6-12 months Client: CVS health Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Must have Cloud and AI exp. Must have Google Cloud Platform exp. really wants Salesforce exp. Huge plus with AgentForce but not required Long term contract - into next year. Approx 12-18 months New Agile Release Train in Agentic AI through Salesforce platform. Drives through th
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Posted 15 days ago | Updated 2 days ago

Telecom Engineer

Buxton Consulting

•

Vacaville, California, USA

Contract

Greetings from Buxton Consulting!! Please review the open requirement below with our client and let me know your availability to apply for the job. I really appreciate any help you can provide. Position: Telecom Engineer Location: Vacaville, CA (Remote) Duration: 12+ Months The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to, AVAYA Telephony, MS Teams Telephony, FIVE9 contact c
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Posted 9 days ago

CCaaS Advisor(Amazon Connect exp)

Telus International Digital Solutions LLC

•

Remote

Full-time, Third Party

Job Title: CCaaS Advisor Expert Messaging & Strategy (Amazon Connect exp is important to have) Location: Remote ( Canada) Type: Full-Time - (Keep it Competitive) Job Summary: We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation. In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance. A
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Posted 29 days ago | Updated 29 days ago

Genesys CX Developer

Stanley David and Associates

•

Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi
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Posted 6 days ago

Business Analyst - CCaaS Implementation

Delta Computer Consulting Inc

•

Torrance, California, USA

Contract

Compensation & Location: Location: On-site in Torrance, CAPay Range: $65 $72 per hour, based on experience and internal equitySchedule: Full-time, contract; long-term multi-year opportunityWork Type: Onsite 5 days in officeBenefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education You must be willing to work onsite in Torrance, CA ONLY W2 NO CORP to CORP NO 3rd Parties Sponsorship is available for this role POSITION IS LOCATED IN TORRANCE, CA CRITICAL COMPONENTS
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Posted 1 day ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

•

Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 24 days ago | Updated 9 days ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 30 days ago

Senior Salesforce Developer

NexGen Tech Solutions

•

Concord, California, USA

Full-time

Position: Senior Salesforce DeveloperLocation: Concord, CA (Hybrid) Experience: 10+ Years Type: C2HMust Have Skills: Salesforce Security, Integration - mainly REST, Best practices for writing scalable and secured development code, Flows, Omni Channel, Asynchronous Apex, Sales cloud, Visualforce, Contact Center. Salesforce Platform Management:Serve as the primary system Architect for our Salesforce environment with over 500 users.Utilize declarative tools such as Flow Builder, Validation Rules, a
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Posted 2 days ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 30 days ago

Service Desk Agent/ Lead (Both 2 Positions) : San Diego, CA (Onsite) : Contract

InfiCare Technologies

•

San Diego, California, USA

Contract, Third Party

/ Lead (Both 2 Positions) Location: San Diego, CA- 92120 (5 Days Onsite/Week) Duration: 6+ Months Contract Job Summary: We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department. This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users. This role is ideal for individuals who are adaptabl
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Posted 16 days ago | Updated 9 hours ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 30 days ago | Updated 8 days ago

SAP CRM Integration Analyst (Emarsys + S/4HANA | Azure DevOps)

Activesoft, Inc.

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Remote

Contract

Job Title: SAP CRM Integration Analyst | Emarsys + S/4HANA | Azure DevOpsLocation: Remote Duration: 12+ Months < data-start="472" data-end="499">Project Overview:Join a strategic SAP CRM transformation initiative involving the rollout of SAP Emarsys (Marketing Automation) and SAP Service Cloud v2 (Customer Contact Center), fully integrated with SAP S/4HANA Private Cloud ERP. This is a key role driving the data integration and reporting workstream across customer-facing systems. Responsibilities
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Posted 7 hours ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 22 days ago | Updated 3 hours ago

IT Systems Engineer

Commonspirit Health

•

Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 35 days ago | Updated 7 hours ago

Cisco UC/Voice/UCCE/UCCX/PCCE Tier III Engineer

Brezo Business Solutions LLP

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Remote

Contract

Cisco UC/Voice/UCCE/UCCX/PCCE Tier Engineer Working Hours: 4 - 10 hr staggered shifts as indicated on draft shift schedule for Eastern Time Zone Estimated Duration: 12-36 months Clearance: Must be able to pass a Public Trust type background check with fingerprinting and drug screening Requirements: Bachelor s degree required or equivalent experience. Five (5) years minimum experience in the Voice/Unified Communications, Unity, Unified Contact Center Enterprise (UCCE), AND Package Contact Cen
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Posted 30 days ago

Data Scientist - Remote

UnitedHealth Group

•

Remote or Eden Prairie, Minnesota, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op
Posted 19 hours ago | Updated 7 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 22 days ago | Updated 1 hour ago