help desk manager Jobs

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Help Desk Manager

Robert Half

•

San Diego, California, USA

Full-time

Description Key Responsibilities: Supervise the daily operations of the service desk team, including scheduling, workload balancing, and performance monitoring. Act as an escalation point for complex or unresolved technical issues. Ensure all service desk activities comply with established IT policies, procedures, and SLAs. Monitor ticketing system (Freshservice) to ensure accurate logging, tracking, and resolution of incidents and requests. Provide coaching, mentoring, and training to service d
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Posted 6 days ago | Updated 9 hours ago

Help Desk Manager

Credence Management Solutions

•

Arlington, Virginia, USA

Full-time

Overview At Credence, we support our clients' mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future. We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest G
Posted 2 days ago | Updated 9 hours ago

EHR Helpdesk Manager

IT People Corporation

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Durham, North Carolina, USA

Contract, Third Party

Title/Role: EHR Helpdesk Manager Work Location: RTP, NC (Hybrid) Duration: 12 Months Short Description: The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioural healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. Complete Description: The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioural healthcare facilitie
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Posted 24 days ago | Updated 23 days ago

help desk manager

Unicorn Technologies LLC

•

Raleigh, North Carolina, USA

Contract, Third Party

Hi I hope you're doing well.EHR Helpdesk Manager- STATE OF NC- HYBRIDMy name is Haseena, and I m a Senior Talent Acquisition Specialist with UNICORN TECHNOLOGIES LLC. I came across your profile and was impressed with your background in EHR Helpdesk technologies. We are currently partnering with one of our top clients to fill an EHR Helpdesk Manager role, and I believe your experience could be a great match. Job Title: EHR Helpdesk Manager Location: NC, Hybrid The Helpdesk Manager leads and ove
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Posted 16 days ago

EHR Helpdesk Manager - Raleigh, NC (Hybrid)

Information Resource Group, Inc.

•

Raleigh, North Carolina, USA

Contract, Third Party

Title: EHR Helpdesk Manager Location: RTP, NC (Hybrid) Duration: 12+ Months of Contract role with Extensions Key Responsibilities Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including
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Posted 27 days ago | Updated 3 hours ago

Help Desk Manager

Spring EQ, LLC

•

Gulph Mills, Pennsylvania, USA

Full-time

OverviewSpring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for
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Posted 14 days ago | Updated 8 days ago

Hands-on IT Helpdesk Manager

Software Guidance & Assistance

•

New York, New York, USA

Contract

Software Guidance & Assistance, Inc., (SGA) is seeking an experienced IT Helpdesk Manager for a Right-to-Hire Contractor assignment with one of our premier Financial Services clients in mid-town NYC. Hybrid - 2-4 days/week in the office. He or she will lead the firm's team of helpdesk technicians across multiple locations, including New York and Madrid. The ideal candidate will oversee the helpdesk team's daily operations, ensuring timely and efficient resolution of break/fix issues, software
Posted 30 days ago | Updated 10 hours ago

Tier 2 Helpdesk Lead CAB Manager for Tech Control

Decisionpoint Corporation

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District of Columbia, USA

Full-time

Overview DecisionPoint Corporation is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program. This position is onsite in the Washington, DC area. Duties & Responsibilities Oversee day-to-day operations of the Tech Control Facility Service Desk (CAB) to ensure efficient handling of trouble tickets received from multiple sources (e.g., customers, DISA, JSP Service Desks). Provide 24x7x365 Tier II support, including
Posted 60+ days ago | Updated 9 hours ago

Help Desk Manager

Leidos

•

Ashburn, Virginia, USA

Full-time

The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a complex program to provide Agile development and operations and maintenance for critical systems on a mission-critical program supporting the Passenger Systems Program Directorate (PSPD) within Customs and Border Protection (CBP). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing trav
Posted 44 days ago | Updated moments ago

IT Support Regional Manager

EDI Specialists, Inc.

•

Olyphant, Pennsylvania, USA

Full-time

Overview: The Regional IT Support Lead is responsible for overseeing the IT support operations across multiple locations within the US region for all the group companies (GGH - Tand CP). This role ensures that all IT systems and infrastructure function optimally, providing good quality support to users while aligning with central IT standards, vision and objectives. The ideal candidate will be a proactive leader with strong technical expertise with focus on end user technologies, excellent comm
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Posted 60+ days ago | Updated 7 hours ago

VSP - Help Desk Analyst 4 (765647) (Only Local Candidates required)

I-Link Solutions

•

Richmond, Virginia, USA

Contract

Greetings from i-link Solutions Inc! We have an immediate opening for the below position, if you are interested, please revert back to me with your updated resume and expected rate at the earliest. VSP - Help Desk Analyst 4 (765647) 7700 Midlothian Tpke, North Chesterfield, VA 23235 Contract Help Desk Analyst 4 for Grants & Legislative Analysis Section Please Submit your Best two candidates Candidates must be able to work on site. Local Candidates Strongly Preferred. the candidate to interview
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Posted 1 day ago

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

General Dynamics Information Technology

•

Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: Help Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technician
Posted 16 hours ago

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

General Dynamics Information Technology

•

Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: Help Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technicia
Posted 10 hours ago

Help Desk Technician - MIDS - TS/SCI W/ POLY

General Dynamics Information Technology

•

Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A care
Posted 10 hours ago

Help Desk Technician - MIDS - TS/SCI W/ POLY

General Dynamics Information Technology

•

Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A car
Posted 16 hours ago | Updated 9 hours ago

Help Desk Analyst/Trainer

Randstad Digital

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New York, New York, USA

Full-time

job summary: Here are a few options for a professional and organized job description summary for the Help Desk Analyst / Trainer role: Option 1 (Concise) We're looking for a Help Desk Analyst / Trainer with 3-5 years of law firm experience to provide exceptional first and second-level technical support and lead IT training initiatives. This role involves troubleshooting software (Microsoft 365, iManage, Adobe, Litera), hardware, and mobile devices, managing user accounts, and deploying equipm
Posted 9 hours ago | Updated moments ago

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

General Dynamics

•

Annapolis, Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: Help Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technicia
Posted 9 days ago | Updated moments ago

Helpdesk Analyst

Innosoul inc

•

Nashville, Tennessee, USA

Third Party, Contract

Job ID: TN-64525 Onsite/Local Helpdesk Analyst with Internet/Emailing , traffic/roadways, Dispatch, monitor, Law Enforcement/Fire Rescue experience Location: Nashville,Tennessee(TN DOT) Duration: 6 Months Position: 1 Skills: Software Database Microsoft Access Proficient (4-6 Years) No Skills Others Customer Service Proficient (4-6 Years) No Skills Others Customer Service Skills Proficient (4-6 Years) No Skills Others Emailing Proficient (4-6 Years) No Software Others Internet Proficient (4-6 Yea
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Posted 12 hours ago

Help Desk Analyst

Inteliblue LLC

•

Chesterfield, Virginia, USA

Full-time, Part-time, Contract

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: Assisting and providing customer support, by telephone, email and other means. Ability to multitask and to determine root cause of problems and implement solutions Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. Thanks, Bob.
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Posted 18 hours ago

Help Desk Specialist I and II

City of West Des Moines

•

West Des Moines, Iowa, USA

Full-time

Help Desk Specialist I Under the general direction of the ITS Operations Manager, performs Tier 1 (routine help desk support) and some Tier 2 (specialized, mission-critical help desk support) desktop, laptop, operating system, software, telephony, and mobile offices support of City entities (Fire, Police Department, Library and other City departments) and may perform occasional administrative support, account management and purchasing duties for the department. Help Desk Specialist II Under the
Posted 18 hours ago