help desk manager Jobs

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Help Desk Manager

Beacon Hill

•

Boston, Massachusetts, USA

Full-time

Help Desk Manager compensation: $120K A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team. POSITION RESPONSIBILITIES Manage and supervise the help desk support Implement office policies and procedures Ensure compliance with policies and procedures Respond to and resolve high-priority calls for support Set specific customer service KPIs REQUIREMENTS Experience supervising tasks related to managing a service desk Ability t
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Posted 10 days ago | Updated 4 hours ago

Help Desk Manager

Robert Half

•

Boise, Idaho, USA

Full-time

Description We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff. Responsibilities: Oversee and lead IT support
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Posted 9 days ago | Updated moments ago

O&M (Helpdesk) Manager

CACI International, Inc.

•

Ashburn, Virginia, USA

Full-time

O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local * * * CACI is currently looking for a motivated, career and customer-oriented Operations and Maintenance (O&M) Manager with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2.1 (ITI2.1)
Posted 28 days ago | Updated 17 days ago

Help Desk Manager

Robert Half

•

Philadelphia, Pennsylvania, USA

Full-time

Description We are in the search for a Help Desk Manager to join our team in Philadelphia, Pennsylvania. This position is in the IT industry, providing an opportunity for you to manage and mentor a team of help desk technicians, ensuring effective support and incident resolution. This role is 5 days a week onsite Responsibilities: Oversee the management and mentoring of a team of help desk technicians (2-3 people), enhancing their ability to provide efficient support. Act as the primary contac
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Posted 29 days ago | Updated moments ago

Help Desk Manager

Robert Half

•

Washington, District of Columbia, USA

Full-time

Description We are offering a contract to permanent employment opportunity for a Help Desk Manager in the office. The role involves managing the day-to-day operations of the service desk in the Information Technology industry. The Help Desk Manager will supervise the Service Desk Analysts, ensuring all support requests are handled effectively and efficiently. Responsibilities Supervise the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure high-qual
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Posted 29 days ago | Updated moments ago

Monitoring and Incident Response Help Desk Manager

Evolver Federal

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Washington, District of Columbia, USA

Full-time

Evolver Federal is seeking a Monitoring and Incident Response Help Desk Manager to satisfy a requirement for a potential government client. Responsibilities: The Monitoring and Incident Response Help Desk Manager will oversee their team in handling incidents related to ServiceNow, WAN, DNS/firewall, SSLV Bypass Requests, and Blue Coat Waiver tickets. They will support and resolve major P1/P2 issues and escalate other incidents as needed. The candidate must be based in the Capital Region. The Mo
Posted 22 days ago | Updated 13 hours ago

Help Desk Manager

Leidos

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Ashburn, Virginia, USA

Full-time

The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a complex program to provide Agile development and operations and maintenance for critical systems on a mission-critical program supporting the Passenger Systems Program Directorate (PSPD) within Customs and Border Protection (CBP). PSPD supports the Department of Homeland Security (DHS) and CBP critical missions, specifically screening and processing trav
Posted 2 days ago | Updated 4 hours ago

Help Desk Manager

Peraton

•

Washington, District of Columbia, USA

Full-time

Responsibilities The Help Desk manager shall oversee and manage daily help desk functions for a team of up to 30 Service Desk / Help Desk Analysts. Responsible for coordinating and scheduling personnel across multiple locations within the Washington DC Area with several having 24 x 7 x 365 operations to ensure minimum staffing levels are met. Coordinate with other team leads to shift personnel across locations to account for increased ticket activity. In addition, the Help Desk Manager will be
Posted 45 days ago | Updated 17 days ago

Manager 2, HelpDesk Manager/Desktop Support

Intuit

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Atlanta, Georgia, USA

Full-time

Come join Intuit's IT Workforce Care Technology Team as a TecIntuit Regional Onsite Care Manager. Our Team provides Intuit's workers across multiple global locations with daily services and support associated with keeping everyone in the company productive and secure each day. The solutions we deploy and support include personal productivity technology (laptops, mobile devices), printers, video conferencing, IT infrastructure, security, access, collaboration tools and software. We operate at sc
Posted 30 days ago | Updated 4 hours ago

Home Lending Help Desk Section Manager 2

Huntington Bank

•

Columbus, Ohio, USA

Full-time

Description Summary: The Section Manager 2- Operations manages through section supervisors and/or subordinates, multiple functions or an area which is comprised of professional and clerical staff. Duties and Responsibilities: Manage, Monitor, and Maintain the Home Lending Support Help Desk SharePoint Site daily.Manage and Monitor the Mortgage Loan Assumption process.Manage and Monitor the Mortgage and Consumer Lending Flood Review processes.Assist with implementing new procedures and Job Aids
Posted 30 days ago | Updated 4 hours ago

Tier 2 Helpdesk Lead CAB Manager for Tech Control

Decisionpoint Corporation

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District of Columbia, USA

Full-time

Overview DecisionPoint Corporation is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program. This position is onsite in the Washington, DC area. Duties & Responsibilities Oversee day-to-day operations of the Tech Control Facility Service Desk (CAB) to ensure efficient handling of trouble tickets received from multiple sources (e.g., customers, DISA, JSP Service Desks). Provide 24x7x365 Tier II support, including
Posted 44 days ago | Updated 1 hour ago

Level 2 Help Desk Support Technician

NasTech Global, Inc.

•

Buffalo, New York, USA

Contract

Job Title: Level 2 Help Desk Support Technician Location: Buffalo, NY Job Type: Contract W2 Overview: Provide advanced technical support for escalated issues from Level 1, ensuring efficient resolution of complex problems affecting call center operations. Key Responsibilities: Diagnose and resolve advanced hardware, software, and network issues. Collaborate with IT teams to implement solutions and improvements. Maintain and update documentation for recurring issues and resolutions. Train and
Posted 5 hours ago

Help Desk Technician - TS/SCI W/ poly

General Dynamics Information Technology

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Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Remote Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help De
Posted 9 hours ago | Updated 8 hours ago

Help Desk Technician - TS/SCI W/ poly

General Dynamics Information Technology

•

Maryland, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Remote Support, Troubleshooting Certifications: Security+, CE - CompTIA-Security+ CE Experience: 2 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Des
Posted 12 hours ago | Updated 8 hours ago

Help Desk Technician - TS/SCI W/ POLY

General Dynamics

•

Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: None Experience: 1 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A care
Posted 2 days ago | Updated 4 hours ago

Helpdesk Analyst - Detroit, MI

Digital Technology Solutions

•

Detroit, Michigan, USA

Contract

DTS is looking for experienced Helpdesk Analyst for our Direct Client position based in Detroit, MI Top Skills & Years of Experience: Bachelor's degree in information technology, Business Administration or related discipline.Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.Basic knowledge of Windows and macOS operating systems.Experience with remote desktop tools, call management and helpdesk software.CompTIA A+, Microsoft
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Posted 3 days ago | Updated 4 hours ago

Help Desk Technician - TS/SCI W/ POLY

General Dynamics Information Technology

•

Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA - Security+ CE - CompTIA Experience: 1 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunit
Posted 8 days ago | Updated 8 hours ago

Help Desk Technician - TS/SCI W/ POLY

General Dynamics Information Technology

•

Colorado Springs, Colorado, USA

Full-time

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA - Security+ CE - CompTIA Experience: 1 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform technology into opportunity
Posted 8 days ago | Updated 8 hours ago

Bilingual Helpdesk Technician (Japanese and English)

NTT DATA Americas, Inc

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Houston, Texas, USA

Contract

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT Data's client is currently seeking a Bilingual Helpdesk Technician to join their team in Houston (US-TX), United States (US). Job Description Seeking Bilingual (Japanese/English) IT Helpdesk Technician at Houston, TX. 1+years of experience working for a Japanese company in US is required. Will p
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Posted 20 days ago | Updated moments ago

Help Desk Analyst

Spar Information Systems

•

Virginia, USA

Contract

Hello Professionals, Most importantly, I hope you and your families are safe and well. The description of the role is below. Please review and let me know your thoughts. If, you prefer, please send me an updated copy of your resume too. Help Desk Analyst Location is Richmond, VA Need: 2-3years exp candidates JD: Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Proficient in all ba
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Posted 2 days ago | Updated 9 hours ago