ivr Jobs

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Conversation Designer (UX Content ) - (Portfolio Required)- (Hybrid Role) - LOCALS to VA, MD, DC Area ONLYJob Title - Conversation Designer (UX Content ) - (Portfolio Required)- (Hybrid Role) - LOCALS to VA, MD, DC Area ONLY

Zillion TechnologiesCompany Name - Zillion Technologies

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Vienna, Virginia, USA

Contract

THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - PLEASE 703- CALL 955- NOW 1070 UX Content Conversation Designer Duration: Long Term Ongoing Project with NO end Date Direct banking Client Rate : $$ Best Rates Available $$ Hybrid - 2 Days a week in Vienna, VA // 3 days fully remote Reach Saakshi Sahni - PLEASE 703- CALL 955- NOW 1070 Job Description: A UX Content Conversation Designer creates engaging, user-ce

Genesys Cloud CX Developer/ArchitectJob Title - Genesys Cloud CX Developer/Architect

Ventures UnlimitedCompany Name - Ventures Unlimited

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Remote

Full-time

Job Title: Genesys Cloud CX Developer/Architect Location: Remote / Cary, NC Type: Full Time Position Job Description: Relevant Experience (in Yrs): 4+ years Minimum 3 years of experience in contact center related technologies and experience in Genesys Cloud CXExperience in working on different contact center technologies as below will be an added advantage:o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o Genesys API's and integrat

CCaaS ArchitectJob Title - CCaaS Architect

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Toronto, Ontario, Canada

Full-time

Title: CCaaS Architect Job Description: Design and Build Conversational IVR, Autpilot Virtual Agents and Omni-channel contact center solutions using NICE CXOne platform. Implement Routing strategy, ACD, Data/API Integrations, Quality Management and Voice of Customer components on the NICE CXOne platform Implement CXOne Expert Knowledge Base solutions Implement NICE IEX Workforce Management solutions Lead technical resources for NICE CXone implementations. Create technical documentation for detai

CCaaS ArchitectJob Title - CCaaS Architect

Capgemini America, Inc.Company Name - Capgemini America, Inc.

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Mississauga, Ontario, Canada

Full-time

Conversation Designer (MSO)Job Title - Conversation Designer (MSO)

INSPYR SolutionsCompany Name - INSPYR Solutions

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Merrifield, Virginia, USA

Contract

Title: Conversation Designer - Chatbot Location: Hybrid - Merrifield VA 22119 Duration: 6+ month contract Compensation: $68-$78 HR Work Requirements: , Holders or Authorized to Work in the U.S. * Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR. * Write conversational content that aligns with our brand voice and user needs. * Work closely with product managers, engineers, and researchers to define and implement conversation strategies. * Use data, u

Genesys Cloud EngineerJob Title - Genesys Cloud Engineer

INSPYR SolutionsCompany Name - INSPYR Solutions

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Miramar, Florida, USA

Contract

Title: Genesys Cloud Engineer Location: Miramar, FL (M-TH on-site, F remote) Compensation: $65-72/hour Duration: 6 month contract to hire Work Requirements: , Holders or Authorized to Work in the U.S.Genesys Cloud EngineerKey Responsibilities: Build and configure call flows, IVRs, queues, and agent routing rules Implement omnichannel capabilities (voice, chat, email, SMS) Configure and test integrations w/ external systems (CRM, WFM, etc.) Support voice quality, SIP trunking, SBC, BYOC Implement

UX Designer - IVJob Title - UX Designer - IV

Judge Group, Inc.Company Name - Judge Group, Inc.

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New York, New York, USA

Full-time

Location: New York City, NY Description: Our client is currently seeking a UX Designer - IV Job Title: UX Designer - Iv Location: Basking Ridge, NJ/ New York, NY ( hybrid) Duration: long term contract Job Description: Targeted Years of Experience: 5-7 years JOB DUTIES Hybrid in office Tues, Weds, and Thurs Open to Miami, FL & New York, NY Targeted Years of Experience: 7-10 years Responsibilities: Investigating user experience design requirements for our suite of digital assets. Developin

Application Tester, Regression Testing in Agile Testing Environment.Job Title - Application Tester, Regression Testing in Agile Testing Environment.

Open IT Labs LLCCompany Name - Open IT Labs LLC

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Harrisburg, Pennsylvania, USA

Contract, Third Party

HYBRID - CANDIDATES LIVING IN MAX. 1-2 HOUR S DRIVING DISTANCE FROM HARRIBURG, PA & WORK ONSITE 3 DAYS PER WEEK JD: Title: Application Tester, Regression Testing in Agile Testing Environment. Job# 762762 Client: State of PA, in PA Game Commission, Harrisburg, PA Rate: $38/hour in C2C or $34/hour on W2 P- Software Tester 1Full-time, hybrid position. Training period is on-site then they'll be expected to work on-site 3 days per week. Only local candidates will be considered.Interviews will be virt

Direct Client: Software Tester @ Dauphin County, PA - Hybrid - Only LocalsJob Title - Direct Client: Software Tester @ Dauphin County, PA - Hybrid - Only Locals

KSN Technologies, Inc.Company Name - KSN Technologies, Inc.

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Dauphin, Pennsylvania, USA

Contract

Software Tester Dauphin County, PA - Hybrid - Only Locals One year contract - Possibility of extension This is a Hybrid Position - NO REMOTE Position available. We are looking for the candidates who can work on our W2. Please check the hourly rate before you apply. The rate is low. Candidates with previous state/govt client experience is preferred. Training period is on-site then they'll be expected to work on-site 3 days per week. Only local candidates will be considered. Interviews will be

Senior .NET Developer/Phoenix/$120kJob Title - Senior .NET Developer/Phoenix/$120k

Motion Recruitment Partners, LLCCompany Name - Motion Recruitment Partners, LLC

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Phoenix, Arizona, USA

Full-time

A notable recovery services company is looking to hire a Senior .NET Developer to join their team in Phoenix. As a member of their team you will be working on applications vital to the business with C#, .NET 8, Angular, Typescript and SQL. Proficiency in building traditional REST APIs is an important skillset for this role. Additional experience working on desktop applications, with WPF or Winforms, is a plus. Applicants must have 4+ years of experience, a Bachelors degree and the ability to wor

Senior Voice Platform AnalystJob Title - Senior Voice Platform Analyst

Infolob Global, Inc.Company Name - Infolob Global, Inc.

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Harrisburg, Pennsylvania, USA

Contract

Position: Senior Voice Platform Analyst Location: Harrisburg, PA - Hybrid Duration: 6 Months Contract to Hire Rate: $ Open/Hour Need a Local Resource who can work on Hybrid Model in Harrisburg, PA Job Description JOB PURPOSE AND SUMMARY This role is a technical position primarily responsible for implementation, upgrades, troubleshooting, on-going maintenance and administration of the contact center systems, voice network, and other related applications. This position monitors contact cente

Test LeadJob Title - Test Lead

Motion Recruitment Partners, LLCCompany Name - Motion Recruitment Partners, LLC

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Robbinsville Township, New Jersey, USA

Full-time

We have an emergent need for a test lead for the IVR R2 project. Ideal Candidate: 7 - 10 years testing experience with 3 - 5 years' experience leading a team of testers Nuance, and Genesys IVR testing experience preferred. Experience on at least two large transformation programs in a testing role Able to travel up to 50% to either Merrillville, IN (south of Chicago) and Columbus OH as needed. Experience with JIRA and Tricentis qTest - must have Experience with other testing tools (test automati

Technology Manager, Contact CenterJob Title - Technology Manager, Contact Center

ComericaCompany Name - Comerica

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Auburn Hills, Michigan, USA

Full-time

Technology Manager, Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager, Contact Center Technologies. In this role you will be responsible for leading, optimizing and enhancing the technology stack that powers our contact center operations. You will oversee Amazon Connect (AWC), AI-driven solutions, IVR systems, and third-part integrations (e.g., Pindrop, Calabrio, Lex Bots) to ensure a seamless and efficient customer experience. This

Call Routing & Carrier resporg EngineerJob Title - Call Routing & Carrier resporg Engineer

CVS HealthCompany Name - CVS Health

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Texas, USA

Full-time

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w

AI Solution EngineerJob Title - AI Solution Engineer

HCM Staffing and ConsultingCompany Name - HCM Staffing and Consulting

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Alpharetta, Georgia, USA

Contract

Onsite at any of the following locations listed by preference: Alpharetta, GAOmaha, NebraskaFrisco, TXBerkeley Heights, NJ What does a great AI Solution Engineer do? As an AI Solution Engineer, you will be responsible for deploying AI-enabled applications and building relationships with clients. You will execute on commitments and deliver value by implementing cutting-edge technologies. Self-discipline and a strong desire to build applications with high integrity are essential for success in thi

Project Coordinator / Jr Project ManagerJob Title - Project Coordinator / Jr Project Manager

Robert HalfCompany Name - Robert Half

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Little Ferry, New Jersey, USA

Full-time

Description The Project Coordinator plays a pivotal role in supporting the execution of critical milestones throughout a project lifecycle. This includes overseeing key deliverables, coordinating between departments, and ensuring project goals are met with precision in terms of time, cost, and scope. The role also involves direct involvement in billing, labor coordination, documentation, and project closeout processes, ensuring smooth transitions from project initiation to completion. Requiremen

Application Development Senior Advisors- HybridJob Title - Application Development Senior Advisors- Hybrid

CignaCompany Name - Cigna

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Remote or Morris Plains, New Jersey, USA

Full-time

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat

Senior Genesys EngineerJob Title - Senior Genesys Engineer

Judge Group, Inc.Company Name - Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and

CCaaS Platform & Innovation Product LeadJob Title - CCaaS Platform & Innovation Product Lead

MCKESSONCompany Name - MCKESSON

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Dallas, Texas, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien

CCaaS Platform & Innovation Product LeadJob Title - CCaaS Platform & Innovation Product Lead

MCKESSONCompany Name - MCKESSON

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Fort Worth, Texas, USA

Full-time