ivr Jobs

41 - 60 of 150 Jobs

Genesys Consultant :: Phoenix AZJob Title - Genesys Consultant :: Phoenix AZ

Sage IT IncCompany Name - Sage IT Inc

•

Phoenix, Arizona, USA

Contract, Third Party

Genesys Developer Phoenix, AZ Long Term Contract JD: Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration. Candidate must be able to : Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform. Evaluate and recommend which components of Genesys should be migrated, retired, or replaced. knowledge of Routing Logic & WFM Analyze exi

Telecom Engineer (Only W2, No C2C Allowed)Job Title - Telecom Engineer (Only W2, No C2C Allowed)

HonorVet TechnologiesCompany Name - HonorVet Technologies

•

Vacaville, California, USA

Contract

Title: Telecom Engineer (Only W2, No C2C Allowed) Job ID: CR283 Duration: 12+ Months Location: Vacaville, CA and Remote with some travel to other State Fund Locations Must Haves: MS Teams and MSTeams Telephony migrationContact Center Solution (FIVE9, GLIA)Proficient networking experienceProject Management.OPTIONAL: AVAYA telephony.Objectives: Department's IT Telecom operations provides telephone services (non-mobile) to the entire organization across the state of California.The selected candidat

Cobol ProgrammerJob Title - Cobol Programmer

Cyma Systems IncCompany Name - Cyma Systems Inc

•

Providence, Rhode Island, USA

Contract

Senior Cobol Programmer OnsiteProvidence, RI Client is seeking a COBOL programmer to support COBOL programmingrequests, application interfaces, in addition, may be needed for administration support for the IBM iSeriesPower 9 (AS400) and IBM mainframe systems (using VSE, MVS, and VM). APPLICATION PROGRAMMING SUPPORT IBM Power 9 I Series (AS400) Systems Programming (System/36 and Native Mode) Provide COBOL programming support; maintain and make updates on current applications. Thestandard is pri

Avaya Developer (Local Candidates only)Job Title - Avaya Developer (Local Candidates only)

Pinnacle Software SolutionsCompany Name - Pinnacle Software Solutions

•

Las Vegas, Nevada, USA

Contract

Job Title: Avaya Developer Job Type: Contract (W2) Experience Level: Mid-Senior Level Relocation Assistance: Not provided Total Positions: 1 Position Summary: We are seeking an experienced Avaya Developer with strong technical expertise in Avaya Aura Communication Manager (ACM), IVR systems, and cloud integration. The ideal candidate will possess a solid background in call flow architecture, CTI, and Avaya Session Manager, along with proficiency in Java and AWS. This role demands excellent commu

CCaaS Tier 3 Support Analyst/Platform AdministratorJob Title - CCaaS Tier 3 Support Analyst/Platform Administrator

TAYS, INCCompany Name - TAYS, INC

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier 1/2 resources on resolving issues and processing requests.Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application.Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers.Assist

Conversational AI EngineerJob Title - Conversational AI Engineer

HAYSCompany Name - HAYS

•

Virginia, USA

Contract

Conversational AI Engineer - Contract - Vienna, VA - $65.00 - $75.50/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seekin

Conversation Designer (UX Content ) - (Portfolio Required)- (Hybrid Role) - LOCALS to VA, MD, DC Area ONLYJob Title - Conversation Designer (UX Content ) - (Portfolio Required)- (Hybrid Role) - LOCALS to VA, MD, DC Area ONLY

Zillion TechnologiesCompany Name - Zillion Technologies

•

Vienna, Virginia, USA

Contract

THIS IS A DIRECT CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Saakshi Sahni - PLEASE 703- CALL 955- NOW 1070 UX Content Conversation Designer Duration: Long Term Ongoing Project with NO end Date Direct banking Client Rate : $$ Best Rates Available $$ Hybrid - 2 Days a week in Vienna, VA // 3 days fully remote Reach Saakshi Sahni - PLEASE 703- CALL 955- NOW 1070 Job Description: A UX Content Conversation Designer creates engaging, user-ce

Business Execution ConsultantJob Title - Business Execution Consultant

Motion Recruitment Partners, LLCCompany Name - Motion Recruitment Partners, LLC

•

Charlotte, North Carolina, USA

Full-time

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Business Execution Consultant in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household nam

AWS Connect Developer and TesterJob Title - AWS Connect Developer and Tester

TAYS, INCCompany Name - TAYS, INC

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Solid AWS Cloud and AWS Connect Developer experience Position Description: Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processesProvide recommendations for enhancing existing operations and provide recommendations for new updates or modificationsSupport and enhance existing processes based on new requ

IT Oracle CC&B Analyst - RemoteJob Title - IT Oracle CC&B Analyst - Remote

Irvine Technology Corporation (ITC)Company Name - Irvine Technology Corporation (ITC)

•

Remote or Phoenix, Arizona, USA

Contract

Oracle CC&B Analyst Remote (Contract-to-Hire) Our client is seeking a highly skilled Oracle CC&B Analyst to join their team and support the ongoing development and optimization of Oracle Utilities Customer Care and Billing solutions. This is a contract-to-hire opportunity offering a collaborative, mostly remote environment with excellent long-term benefits and career advancement potential. The ideal candidate is a strong functional analyst with development capabilities, prior utilities experie

Communications EngineerJob Title - Communications Engineer

GDHCompany Name - GDH

•

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Communications Engineer to join their dynamic team. This role is pivotal in administering and enhancing cloud-based contact center solutions, focusing on platforms such as Five9 and Microsoft Teams Phone. The position is ideal for candidates who thrive in a technically demanding environment and are proficient in managing complex telecommunication systems. This role can be based in Kansas City or St. Louis, and possibly othe

AI Solution EngineerJob Title - AI Solution Engineer

HCM Staffing and ConsultingCompany Name - HCM Staffing and Consulting

•

Alpharetta, Georgia, USA

Full-time

On-site in Alpharetta, GA What does a great AI Solution Engineer do? As an AI Solution Engineer, you will be responsible for deploying AI-enabled applications and building relationships with clients. You will execute on commitments and deliver value by implementing cutting-edge technologies. Self-discipline and a strong desire to build applications with high integrity are essential for success in this role. What you will do: Research upcoming technologies in the AI fieldImplement applications u

IT Systems Consultant - SAPJob Title - IT Systems Consultant - SAP

IberdrolaCompany Name - Iberdrola

•

Orange, Connecticut, USA

Full-time

Job Title: IT Systems Consultant - SAP Location: Orange, CT. Work type: Office The salary range for this position is dependent upon experience, ranging from $138,343 to $172,929. Job Summary This role leads and oversees IT applications supporting key business processes across Electric and Gas operations-including distribution, transmission, construction, maintenance, inspection, and asset management. It acts as a bridge between Business and IT leadership to evaluate and prioritize project an

AWS Connect DeveloperJob Title - AWS Connect Developer

LeidosCompany Name - Leidos

•

Baltimore, Maryland, USA

Full-time

Come join one of our high performing teams responsible for building and supporting enterprise open systems platform of the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. The Senior AWS Connect Developer will serve as the Lead Developer for the AWS Connect development and deployment focused on the Customer support and assistance service center. The successful candidate will have fl

NICE Architect/LeadJob Title - NICE Architect/Lead

Capgemini America, Inc.Company Name - Capgemini America, Inc.

•

Charlotte, North Carolina, USA

Full-time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IV

Analytics ConsultantJob Title - Analytics Consultant

Judge Group, Inc.Company Name - Judge Group, Inc.

•

Charlotte, North Carolina, USA

Contract

Location: Charlotte, NC Salary: $46.00 USD Hourly - $50.00 USD Hourly Description: Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics) Location: Charlotte, NC (Hybrid - 3 days in office) About the Role We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will c

Staff AWS Connect DeveloperJob Title - Staff AWS Connect Developer

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

•

Englewood, Colorado, USA

Contract

RESPONSIBILITIES: Kforce has a client in Englewood, CO that is seeking a Staff AWS Connect Developer with a strong background in AWS Connect services and architecture. This role will involve designing, implementing, and maintaining complex AWS Connect solutions to enhance customer experiences. Your expertise in AWS Connect, Lambda development, AWS API Gateway, and API integrations will be instrumental in creating scalable, customizable, and integrated contact center solutions for modern business

Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)Job Title - Contact Center Data / AI Architect (OnPrem / CCaaS) (450751)

Vaco by HighspringCompany Name - Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS | 450751 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 6M C2H Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect | AI Strategy / OnPrem & CCaaS for a 6M C2H opportunity, located in Desert Ridge, AZ (onsite 3-days per week). The Contact Center Data / AI Architect will join a team that advances cloud infrastructure, a

Senior AI Data Scientist - LLMJob Title - Senior AI Data Scientist - LLM

Kforce Technology StaffingCompany Name - Kforce Technology Staffing

•

Charlotte, North Carolina, USA

Contract

RESPONSIBILITIES: Kforce has a client in Charlotte, NC that is seeking a Senior AI Data Scientist with deep expertise in LLMs (Large Language Models), NLP, and Machine Learning to join a high-impact, high-visibility team. This is a hands-on, end-to-end role involving everything from data ingestion and model development to deployment and monitoring in production environments. The Senior AI Data Scientist will help drive innovation and roadmap development for conversational AI and IVR solutions, w

UX Designer - IVJob Title - UX Designer - IV

Judge Group, Inc.Company Name - Judge Group, Inc.

•

New York, New York, USA

Contract

Location: New York City, NY Description: Our client is currently seeking a UX Designer - IV Job Title: UX Designer - Iv Location: Basking Ridge, NJ/ New York, NY ( hybrid) Duration: long term contract Job Description: Targeted Years of Experience: 5-7 years JOB DUTIES Hybrid in office Tues, Weds, and Thurs Open to Miami, FL & New York, NY Targeted Years of Experience: 7-10 years Responsibilities: Investigating user experience design requirements for our suite of digital assets. Developin