Hello, Position: Delivery Lead (AEI Contact Center) Location: Waukegan IL Required Skills: Bachelor s Degree with 6 years experience in Business Information Services, or Computer Sciences preferred. Proven experience in Project Management, Planning, Estimation and Execution. Good understanding of Change Management and modern tools used for that purpose - ServiceNow, JIRA etc. Ability to communicate complexity to an audience by tailoring the message. You will have an ownership mindset and are

Position: Cisco Contact Center Architect Work Location: Troy, MI (Onsite from day one) Type of Hire: Contract About the Opportunity We are seeking a highly skilled Cisco Contact Center Architect with deep expertise in CUCM, UCCE, UCCX, and integration experience with NICE Quality Management, Workforce Management, Outbound Dialer, IVR, and various third-party applications. The ideal candidate will be instrumental in the design and architecture of implementation, upgrades, and functional validatio

Job Title: Infrastructure Engineer Genesys (REMOTE) Job Description: Reason: Special Project - ACT Avaya to Cisco migration 7 to 10 years of experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email.Advanced Contact Center Call Flows and script design.Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Basic knowledge of Avaya and Cisco end point integration.Must have experience in Genesys Voice, Emai

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Senior Bilingual Business Analyst - Contact Center - Hybrid at Gainwell, you can contribute your skills as we harness the

Please find details for this position below: Title : Senior IT Project Manager Location : Wall, NJ 07719 Duration : Up to 18 Months Additional Job Details: Basic Function: Team is seeking a highly skilled and Senior IT Project Manager specializing in Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) to spearhead the modernization of Unified Communications & Collaboration (UCC) platform, which has been in operation for over 20 years.The Senior IT Project Manage

Title: Cisco Contact Centre IVR Developer Location: Troy, MI (3 Days Onsite in a week) NEARBY STATES ALSO OKAY Experience : 8 to 12 years About the Opportunity: We are seeking a highly skilled professional with experience of Cisco Contact Center IVR development, self-service, its implementation, migration and integrations. The ideal candidate will play a vital role in consultation, development, consolidation, implementation, migration and integration of IVR application. This individual must poss

Job Title:- Genesys Consultant | Network | Contact Center Media Server & Gateway Work Location Plano, TX 75075 Contract duration (in months)* 8 Job Details: Must Have Skills (Top 3 technical skills only) * 1. Genesys Cloud 2. Genesys Engage 3. Development Detailed Job Description: Genesys Cloud Lead Developer VR Application Development, API integration, Java, planning of implemention, and maintains the technology infrastructure for contact centers, ensuring optimal performance, reliability, a

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi

Myticas direct client is seeking Sr Contact Center Delivery Lead for one of their direct clients located at Waukegan, IL (100% remote). Duration: 6+ Months Contract (Possible further extension) Required Skills/Qualifications/Experience: Experience working in a Contact center environment with strong understanding of IVR, phone systems, call center technologies Bachelor's Degree with 6 years' experience in Business Information Services, or Computer Sciences preferred. Proven experience in Projec

The Worldwide Specialist Organization (WWSO) works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams are made up of specialists with deep technology and industry expertise who help carry their fields into the future. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accele

The Worldwide Specialist Organization (WWSO) works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams are made up of specialists with deep technology and industry expertise who help carry their fields into the future. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accele

IT'S A W2-CONTRACT POSITION, NO C2C / 1099 Position Title: IT Project Manager (Contact Center) Location: Denver, CO is preferred (would be working 3 days/month onsite) Duration: 6 - 12+ Months with strong possibility of an extension through 2026. Required Skills and Expertise: 3+ years of project management experience.Experience in serving as a PM for complex Contact Center project initiatives. Expertise with NICE CXOne or a similar contract center platform is ideal. Strong project budgeting

The Worldwide Specialist Organization (WWSO) works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams are made up of specialists with deep technology and industry expertise who help carry their fields into the future. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accele

The Worldwide Specialist Organization (WWSO) works backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams are made up of specialists with deep technology and industry expertise who help carry their fields into the future. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accele

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-69939 Pay Range: $16 - $16.50/hour. Emploayee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (dependin

JD: Bachelor s degree in computer science, Information Technology, or equivalent.Proven experience in solution designing of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and 3rd party applications.Strong understanding of contact center technologies, telephony, and 3rd-party application integrations.Project management skills with the ability to manage multiple tasks and deadlines.Excellent verbal and

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an

** The quickest way to be considered for this role is to CALL US directly! Click "Apply On Web" or "Apply Now" to access our Recruiter s contact details and give us a call today! ** ** We will NOT accept 3rd Party (C2C) Contractors ** Position:Sr. Business Systems Analyst (Customer Contact Center) JOB REF#:43415 - JIH5JP00003607 Duration:2 YEARS - Contract Location:HYBRID - Torrance, CA 90501 Pay Rate:$70.00 - $74.00 per hour (W2 ONLY) We will only consider LOCAL CANDIDATES, we will not conside

RESPONSIBILITIES: Kforce has a client in Houston, TX that is looking for a talented Software Engineer to join their team and support our Cloud Contact Center platforms, specifically NICE CXone. Summary: In this role, you will be deeply involved in all aspects of cloud technology for the Contact Center. Your responsibilities will include designing and developing products and features, conducting unit testing, performing code reviews, and resolving bugs identified during the QA process. You will

We have a fully remote opportunity for a driven Senior Delivery Lead to work in our client's Contact Center Solutions Technology team. This team within their BTS Technology enables the rest of their associates in Contact Center Operations carry out its mission in serving their patients. A Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams. Key responsibilities include