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Job Details

Skills

Information Technology
Reporting
Tier 1
Help Desk
IT Service Management
Network
Remote Support
Video
Management
Inventory
Hardware Support
Ethernet
TCP/IP
Virtual Private Network
Bilingual
English
Spanish
Technical Support
CompTIA
A+
Microsoft Windows 7
Microsoft Operating Systems
OS X
Groupware
Microsoft Office
Computer Hardware
Printers
IOS Development
Android
Customer Service
Mobile Devices

Summary

Description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Duties and Responsibilities

Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process.
Support audio and video equipment in conference rooms.
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

Bilingual in English and Spanish preferred
High School diploma required, technical school or 2 plus years of IT helpdesk experience
CompTIA A+ Certification or equivalent experience preferred.
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written, to a wide range of end- users.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Experience with desktop security products.

Dex Benefits

After 90 days, accrue paid time off
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
Paid holidays

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183968
Position Id: d8595670d4bd4b60c0390935d4e3416
Posted 30+ days ago

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IT Help Desk Tier 1 - Bilingual

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