IT Help Desk Tier 1 - Bilingual

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required**MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on custome

Title: Level 1 Help Desk Analyst- Bilingual Spanish Location: Conyers, GA Duration: 12+ months Onsite Key Responsibilities: Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tick

Job Description Salary Range $24.07 - $30.00/hour Financial compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets. Provi

Help Desk Analyst At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that com