IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
Job Summary: Reporting to the Manufacturing IT Infrastructure Team Lead, the Global Systems Administrator will be responsible for the design, implementation, support, and optimization of global core infrastructure and manufacturing systems environments. The successful candidate will provide technical and operational leadership while ensuring the availability, security, resiliency, and performance of data centres, cloud platforms, and manufacturing operational technology systems.
This position serves as a key liaison between IT, engineering, manufacturing teams, external vendors, and other stakeholders. The role supports a 24/7 global manufacturing environment and contributes to the continuous improvement, automation, and standardization of infrastructure and manufacturing systems.
Benefits
Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401(k) Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts
Job Responsibilities
Manage and optimize servers, enterprise storage, virtualization platforms, and cloud, on-premises, and hybrid infrastructure
Contribute to the design and execution of global data centre strategies, including cloud, co-location, and on-premises environments
Research and recommend new infrastructure technologies aligned with organizational requirements and industry best practices
Support, maintain, and enhance virtualized manufacturing environments, including Siemens and industrial automation platforms
Collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems
Ensure the uptime, resiliency, security, and performance of manufacturing infrastructure systems
Manage capacity planning, technology refreshes, and lifecycle management for manufacturing systems
Provide Level 2 and Level 3 support for global infrastructure and manufacturing systems within established service-level agreements
Perform infrastructure and system patching activities in accordance with corporate standards
Lead incident response, troubleshooting, and service restoration activities during critical outages
Participate in a 24/7 on-call rotation and respond to after-hours infrastructure and manufacturing system issues
Follow IT service management processes, including incident, problem, change, and service management
Implement and maintain infrastructure in accordance with corporate cybersecurity frameworks, policies, and governance standards
Manage system access controls, permissions, security configurations, and compliance requirements
Ensure software licensing compliance and adherence to enterprise technology standards
Contribute to disaster recovery planning, documentation, testing, and optimization
Support enterprise backup strategies to ensure data integrity, availability, and recoverability
Serve as a technical contributor or technical lead for infrastructure and manufacturing technology projects
Execute project deliverables and ensure established milestones and technical requirements are achieved
Collaborate with cross-functional teams to deliver solutions aligned with operational and business needs
Act as a primary liaison with infrastructure vendors for technical support, escalation, and issue resolution
Monitor vendor performance and adherence to contractual service-level agreements
Communicate technical information effectively to technical and non-technical stakeholders
Maintain detailed documentation for systems, configurations, procedures, and operational standards
Identify opportunities for process improvement, automation, standardization, and improved system performance
Perform additional duties as assigned
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and professional experience
3-10+ years of systems administration or infrastructure experience
3-10+ years of experience supporting manufacturing or operational technology environments
Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation
Strong understanding of cloud, on-premises, hybrid infrastructure, and data centre operations
Hands-on experience with VMware ESXi 6.x, 7.x, or newer virtualization environments
Experience administering Windows Server 2016, 2019, or 2022
Experience with Active Directory, Microsoft 365 administration, Microsoft Azure, and Linux
Experience with enterprise storage, backup, and disaster recovery technologies
Understanding of networking fundamentals and infrastructure monitoring tools
Hands-on experience with Siemens WinCC and TIA Portal is strongly preferred
Experience with Rockwell Automation or Allen-Bradley FactoryTalk is an asset
Experience with ThinManager, thin-client environments, VDI, or Terminal Services
Experience supporting HP and Dell enterprise server hardware
Broad technical knowledge across servers, networking, virtualization, cloud infrastructure, and manufacturing systems
Experience within an industrial or manufacturing environment, preferably supporting Siemens technologies
Strong problem-solving, troubleshooting, and critical-thinking skills
Strong business acumen and the ability to align infrastructure solutions with organizational objectives
Excellent verbal and written communication skills
Strong stakeholder and vendor management capabilities
Ability to manage multiple priorities in a fast-paced manufacturing environment
Collaborative, team-oriented approach with the ability to provide technical leadership
High attention to detail and commitment to security and operational excellence
Willingness to participate in an on-call rotation and provide after-hours support
Ability to work on-site at the Agawam, Massachusetts office
Ability to travel occasionally to other company locations as required
We may use artificial intelligence (AI) tools on a limited basis to assist in initial assessment, identification, and review of candidates. AI is used only to support our recruiting and hiring team, and decisions are always made by the recruiting and hiring team. Absolutely no applicant data is sent or provided externally through these AI tools.
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX1312ed
- Position Id: 305636a4c2d09f74b3b82f162b06054c
- Posted 8 days ago
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