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Incident Manager

Hexaware Technologies, Inc

Alpharetta, Georgia • Yesterday

Easy Apply

Full-time

Depends on Experience

Problem/Incident Manager

The Brixton Group

Atlanta, Georgia • Today

Full-time

Oracle Incentive Compensation (ICM) Application Support Engineer

The Brixton Group

Atlanta, Georgia • Today

Full-time

Compensation information provided in the description

Oracle ICM Support Specialist

BCforward

Atlanta, Georgia • Today

Easy Apply

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$70 - $74.28 per hour

Oracle ICM Support Specialist (Remote)

Randstad Digital

Remote or Atlanta, Georgia • Today

Contract

USD59 - USD69

Cyber Incident Analyst

Valiant Solutions LLC

Remote • 2d ago

Full-time

Depends on Experience

Incident Management Agent Application Support & Operations

InfiCare

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Business Systems Analyst/Product Owner - Oracle ICM

Nasscomm, Inc.

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

Tier 2 SOC Analyst - Incident Response & Threat Detection - REMOTE (W2 ONLY)

Chandra Technologies, Inc.

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Healthcare IT Operations Incident Response Lead - REMOTE

Medix IT Staffing Solutions

Remote • Today

Easy Apply

Contract

$43 - $48 per hour

Projas Technologies, LLC

Remote • Today

Easy Apply

Contract

$70 - $84

Incident Response Engineer

Snowflake Inc.

Remote or California • Today

Full-time

USD 143,000.00 - 205,800.00 per year

Principal Incident Response Engineer

Blackbaud

Remote • Today

Full-time

USD 117,200.00 - 157,500.00 per year

Senior Cybersecurity Incident Response Administrator

NCI Information Systems, Inc.

Remote or Roanoke, Virginia • Today

Full-time

USD 87,320.00 per year

Cybersecurity Senior Incident Response Analyst - Remote based in the US

Tenet Health

Remote • Today

Full-time

USD 103,000.00 - 140,000.00 per year

Manager IT Engineering- Major Incident Management

Advocate Health Care

Remote • Today

Full-time

Compensation information provided in the description

Technical Escalation & Incident Response Engineer

Wiz, Inc.

Remote • Today

Full-time

Staff Security Engineer, Security Incident Response

1Password

Remote or Canada, Kentucky • Today

Full-time

USD 192,000.00 per year

Oracle ICM Support Specialist

Econosoft

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Senior DevOps / DevSecOps engineer - Remote - 9 months CTH with client (Must have: Production operational support, strong DevSecOps, Incident response and troubleshooting, CI/CD, Azure Bicep, Azure DevOps, Docker, Kubernetes, Terraform) Direct client...

Accion Labs

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

SAP Incident Manager

Agile / Access Data

Remote • Today

Easy Apply

Full-time

120000 - 150000

Tier 2 SOC Analyst ? Incident Response

Innosoft Corporation

Remote or Hybrid in Columbia, South Carolina • Yesterday

Easy Apply

Full-time, Third Party

110000

Akamai Security Engineer with WAF

Intellisoft Technologies

Alpharetta, Georgia • 20d ago

Easy Apply

Contract

60 - 65

ServiceNow Scoped / Custom Application Developer

Hexaware Technologies, Inc

Atlanta, Georgia • 27d ago

Easy Apply

Full-time

100,000 - 135000

Infrastructure Project Manager

Hexaware Technologies, Inc

Atlanta, Georgia • 7d ago

Easy Apply

Full-time

90,000 - 115000

Lead Cybersecurity Engineer

Fort Technologies Inc.

Atlanta, Georgia • 11d ago

Easy Apply

Contract

Depends on Experience

Threat Detection & Security Analytics Engineer - Georgia

Motion Recruitment Partners, LLC

Alpharetta, Georgia • Today

Easy Apply

Contract

USD 40.00 - 60.00 per hour

Senior Cyber Security Engineer

IDR, Inc.

Suwanee, Georgia • Today

Full-time

Director, Scientific & Regulatory Affairs - Nutrition

The Coca-Cola Company

Atlanta, Georgia • 2d ago

Full-time

Sr. Application Engineer - SAP Quote-to-Cash

Kforce Technology Staffing

Atlanta, Georgia • Today

Contract

$55 - $65 hourly

Job Details

Skills

Incident Manager
AWS

Summary

Hexaware is looking for Operational Support Engineer/incident Manager - Atlanta Onsite 5 Days

Requirement Details
Skill	Incident Manager
Preferred Location	Atlanta Onsite 5 Days
Hire Type	FTE

Description

Incident Management Responsibilities

Manage incidents to resolution in a 24/7/365 environment using Hexaware Technologies' incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities, and support various efforts related to operational improvements. Manage efforts to maintain applications in production, including troubleshooting outages, repairing defects, documenting application performance, and coordinating with technology infrastructure management.

Key Job Functions

Provide expert-level incident management support for response, triage, and impact mitigation of technology incidents. The team serves as the command centre for all critical incidents. The primary objective is to prevent, contain, and minimize the duration of production incidents to reduce business impact. The incident management function manages incidents to resolution in a 24/7/365 environment using Hexaware Technologies' incident management processes.
Lead the resolution of high-priority and complex incidents. Prioritize recovery actions to minimize business impact and operational disruption. Utilize all available tools to identify root causes and drive rapid resolution through permanent fixes or workarounds.
Troubleshoot incidents and quickly identify root causes using operations analytics, wire data analytics, application performance management, and event correlation monitoring tools.
Act as the primary point of contact for management and stakeholders during business-impacting incidents.
Partner with the Correction of Errors (COE) team to drive root cause analysis, lessons learned, and implementation of enhancements for all major incidents.
Collaborate with cross-functional teams to enhance proactive monitoring, observability tools, and operational processes.
Provide reporting and analysis on incident trends and business impacts, including metrics such as MTTR (Mean Time to Resolution) and MTTD (Mean Time to Detect).
Provide enhancement recommendations based on incident trends and present findings to management for prioritization and implementation. Lead approved improvement initiatives.
Ensure appropriate functional and management escalation occurs according to established standards and procedures.
Influence technical teams during incident response calls and effectively articulate troubleshooting strategies and next steps.
Lead technical follow-up discussions for critical incidents.
Recommend continuous improvement opportunities and lead implementation efforts.
Perform data analysis across multiple application protocols and technologies, including web applications, databases, storage systems, AWS, UNIX/Linux, DNS, LDAP, SSL, SMTP, and FTP.
Influence technical teams during incident response calls and effectively communicate troubleshooting approaches.
Lead required technical follow-up calls for critical incidents and track action items to closure.
Assist with the creation and maintenance of Root Cause Analysis (RCA) and Correction of Errors (COE) documentation and ensure data quality for all major incidents.
Ensure proper functional and management escalation processes are followed according to organizational standards.
Follow up on items that may negatively impact production operations, support postmortem activities, and contribute to operational excellence initiatives.
Implement new and improved processes, process changes, reporting solutions, and other operational enhancements based on management recommendations.
Participate in on-call rotations and maintain flexibility to work various shifts as required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hexaware
Position Id: 9126715
Posted 1 day ago

Fitment

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Sumit Srivastava

Recruiter @ Hexaware Technologies, Inc

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Job Details

Skills

Incident Manager
AWS

Summary

Hexaware is looking for Operational Support Engineer/incident Manager - Atlanta Onsite 5 Days

Requirement Details
Skill	Incident Manager
Preferred Location	Atlanta Onsite 5 Days
Hire Type	FTE

Description

Incident Management Responsibilities

Key Job Functions

Provide expert-level incident management support for response, triage, and impact mitigation of technology incidents. The team serves as the command centre for all critical incidents. The primary objective is to prevent, contain, and minimize the duration of production incidents to reduce business impact. The incident management function manages incidents to resolution in a 24/7/365 environment using Hexaware Technologies' incident management processes.
Lead the resolution of high-priority and complex incidents. Prioritize recovery actions to minimize business impact and operational disruption. Utilize all available tools to identify root causes and drive rapid resolution through permanent fixes or workarounds.
Troubleshoot incidents and quickly identify root causes using operations analytics, wire data analytics, application performance management, and event correlation monitoring tools.
Act as the primary point of contact for management and stakeholders during business-impacting incidents.
Partner with the Correction of Errors (COE) team to drive root cause analysis, lessons learned, and implementation of enhancements for all major incidents.
Collaborate with cross-functional teams to enhance proactive monitoring, observability tools, and operational processes.
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Recommend continuous improvement opportunities and lead implementation efforts.
Perform data analysis across multiple application protocols and technologies, including web applications, databases, storage systems, AWS, UNIX/Linux, DNS, LDAP, SSL, SMTP, and FTP.
Influence technical teams during incident response calls and effectively communicate troubleshooting approaches.
Lead required technical follow-up calls for critical incidents and track action items to closure.
Assist with the creation and maintenance of Root Cause Analysis (RCA) and Correction of Errors (COE) documentation and ensure data quality for all major incidents.
Ensure proper functional and management escalation processes are followed according to organizational standards.
Follow up on items that may negatively impact production operations, support postmortem activities, and contribute to operational excellence initiatives.
Implement new and improved processes, process changes, reporting solutions, and other operational enhancements based on management recommendations.
Participate in on-call rotations and maintain flexibility to work various shifts as required.

Dice Id: hexaware
Position Id: 9126715
Posted 1 day ago

Fitment