The Brixton Group
The Brixton Group

Problem/Incident Manager

Atlanta, GA, US • Posted 17 hours ago • Updated 5 hours ago
Full Time
On-site
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Customer Experience
  • Quantitative Analysis
  • IT Operations
  • Configuration Management Database
  • IDS
  • Mapping
  • Analytics
  • Batch Processing
  • ROOT
  • Incident Management
  • Problem Management
  • Network Security
  • Vendor Management
  • DICE

Summary

Duration: 12+ months
Location: On-site 3-4 days/week in Charlotte (or) Raleigh, NC

Turn incident, problem, change, and operational data into clear themes, quantified risk, and governance-ready actions that improve technology stability and client experience. Investigate systemic patterns across software, infrastructure, vendors, changes, and batch processing. Build the strategic case for controls that prevent recurrence and produce measurable resilience improvements.

Requirements:
  • 3+ years of Major Incident Management experience.
  • 3+ years of Problem Management experience.
  • Quantitative analysis experience using IT operations data.
Responsibilities:
  • Synthesize incident, problem, change, CMDB, and vendor data into actionable technology themes.
  • Deduplicate Incident IDs to quantify true impact by month, service, and channel.
  • Establish thematic taxonomies, mapping rules, quality checks, and analytics methodologies.
  • Identify systemic risks across Change, Vendor, Software, Infrastructure, and Batch Processing.
  • Produce executive-ready narratives connecting operational data, root causes, impact, and recommended controls.
  • Partner with Incident Management, Problem Management, SRE, Platform, Network, Security, and Vendor Management teams to implement actions and measure outcomes.

26-00952
#dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10212185
  • Position Id: 26-01115
  • Posted 17 hours ago

Company Info

About The Brixton Group

We are a values-based professional technology services firm with over 150 years of combined experience in the technology industry. We re deeply engaged in the successful pairing of the right people to the right projects, and we attribute our national presence to the referrals we ve received through current and past clients and candidates.



Our History

-Established in 1998

-Woman-Owned Business with national footprint



AWARDS

-Four straight years listed on Inc. Magazine s Fastest-Growing Private Companies in America.

-Three straight years listed on Charlotte s Fast 50.



We believe that when people find the ideal setting to express their talents, the possibilities are infinite. This is why we exist. We are inspired and guided by a greater purpose than profit.


Career Opportunities
Go to company profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at The Brixton Group in Atlanta, GA