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Salesforce Business Analyst
Salesforce Service Cloud
Automotive Cloud
Case Management
Automotive business processes
Stakeholder Management
UAT
Requirements Elicitation
Process Flow
Presentations
Customer Service
Salesforce.com

Summary

Salesforce Business Analyst

Location: Alpharetta, GA (Onsite)

6+ years of experience as a Business Analyst in Salesforce CRM programs.
Strong experience in requirement gathering, stakeholder discussions, and solution workshops.
Good understanding of Salesforce Service Cloud and Automotive Cloud capabilities.
Experience in preparing User Stories, Business Requirement Documents (BRDs), Functional Specifications, and Process Flows.
Ability to translate business requirements into functional requirements for development teams.
Experience supporting UAT, defect triage, and release activities.
Strong knowledge of Case Management, Customer Service, and Automotive business processes.
Experience working in Agile/Scrum delivery environments.
Ability to coordinate with business users, developers, testers, and project managers.
Strong communication, presentation, and stakeholder management skills.
Salesforce BA certification or relevant Salesforce functional certifications preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: 9044450
Posted 3 hours ago

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Hussain Azhar

Recruiter @ Talent Groups

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Salesforce Business Analyst

Skills

Summary

Dice Job Match Score™

Hussain Azhar

Similar Jobs

Salesforce Business Analyst

Job Details

Skills

Summary

Dice Job Match Score™

Hussain Azhar

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