Role: BSA with Salesforce and Angular Experience
Location: Remote :: Canada-based candidates only
Duration: Long Term
We are seeking a highly skilled Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Sales Cloud and experience supporting custom mobile application development (preferably Angular-based). This role goes beyond traditional CRM and involves supporting a complex Medical Devices commercial ecosystem, where Salesforce is used to manage:
Sales and account management
Consignee stock tracking
Inventory consumption during surgical procedures
Defect, returns, and replacement processes
The ideal candidate will partner with Sales, Field Operations, Supply Chain, and Clinical teams to design scalable solutions and enable seamless execution through integrated mobile applications for field users.
Key Requirements
8+ years of experience as a Business Analyst / Business Systems Analyst
5+ years of Salesforce Sales Cloud experience
Mandatory: Experience in Medical Devices / Healthcare Manufacturing domain
Strong understanding of:
Consignment inventory models
Surgical/clinical product usage tracking
Returns, defects, and replacement workflows
Customer Case Management
Preferred: Experience with custom mobile application development (Angular or similar frameworks)
Proven expertise in:
Requirements gathering & documentation (user stories, BRDs)
Process mapping across sales + operations workflows
Stakeholder management across business and IT
Experience integrating Salesforce with ERP / inventory / external systems
Hands-on experience in Agile/Scrum delivery models
Requirements
Key Responsibilities
Gather and translate business requirements across Sales, Field Operations, and Supply Chain into user stories and functional designs
Design and support Salesforce solutions covering the following:
Sales lifecycle management
Consignee stock tracking and visibility
Stock consumption capture during surgical procedures
Defect reporting, returns, and replacement processes
Case Management
Collaborate closely with mobile application teams to:
Define field-user workflows and UX journeys
Enable offline/real-time data capture for surgical and inventory events
Ensure seamless integration between Salesforce and mobile apps
Facilitate discussions with Sales Ops, Field Sales, Clinical Specialists, and Operations teams
Lead backlog grooming, sprint planning, and Agile ceremonies
Drive UAT, user training, and change management initiatives
Support reporting and analytics for:
Inventory utilization
Field consumption trends
Defect/return tracking
Ensure data accuracy, governance, and compliance within a regulated environment
Preferred Certifications
Salesforce Certified Administrator
Salesforce Certified Business Analyst
Salesforce Sales Cloud Consultant
Nice to Have
Experience working on field sales or clinical mobile applications
Exposure to FDA / regulatory / quality processes in MedTech
Understanding of ERP integration (JDE, SAP, Oracle, etc.)
Experience with offline-first mobile architectures
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