Description
We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom technology, and IT asset management. The analyst will also assist with major incident resolution, vendor coordination, and IT infrastructure changes.
Key Responsibilities:
Provide Tier 1/Tier 2 end-user hardware and software support
Deliver white-glove support to executive leadership and boardroom environments
Manage device provisioning, deployment, onboarding, and offboarding activities
Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment
Coordinate vendor and third-party support for onsite services
Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms
Serve as the regional escalation point for urgent technology issues
Assist with telephony, printers, laptops, desktops, and other end-user technologies
Support local infrastructure changes and coordinate with infrastructure teams
Assist Lab and Operational Technology (OT) teams with isolated/offline equipment needs
Attend service management meetings and prioritize regional IT support activities
Required Skills:
5+ years of IT hardware and software support experience
Strong customer service and end-user support experience
Experience with ServiceNow or similar ITSM platforms
Microsoft device provisioning and software deployment experience
Professional communication, documentation, and follow-up skills
Experience managing IT equipment lifecycle and asset inventory
Ability to support executive users and high-priority incidents
Preferred Skills:
Workstation imaging experience
SCCM administration/support experience
Microsoft Intune experience
Mobile Device Management (MDM) experience
Experience supporting geographically dispersed teams
Ability to work across multiple time zones
Must-Haves:
5+ years of IT support experience
ServiceNow or equivalent ITSM tool experience
Microsoft endpoint/device deployment experience
Strong troubleshooting and customer-facing skills
Onsite support experience
Nice-to-Haves:
SCCM
Intune
MDM solutions
Executive support experience
Boardroom/AV support experience
Agricultural or manufacturing industry experience
Selling Points:
Direct impact supporting business operations across North America
High-visibility role supporting executive leadership
Broad exposure to end-user computing, infrastructure, and vendor management
Opportunity to work within a global organization
Notes:
Fully onsite in Chicago Heights, IL
No remote or hybrid option available
No visa sponsorship available
Supports North American user base
Hardware deployment, lifecycle management, and executive support are key components of the role
Skills
Support, Troubleshooting, Customer service, Desktop, Active directory, Technical support, Service desk, Servicenow, sccm, Application support, Hardware, Office 365, Windows, Phone support, Mac
Top Skills Details
Support,Troubleshooting,Customer service,Desktop,Active directory,Technical support,Service desk,Servicenow,sccm,Application support,Hardware
Additional Skills & Qualifications
SCCM
Intune
MDM solutions
Executive support experience
Boardroom/AV support experience
Agricultural or manufacturing industry experience
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Alsip, IL.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Alsip,IL.
Application Deadline
This position is anticipated to close on Aug 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006219314
- Posted 15 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.