Job#: 3043073 Job Description: Desktop Support AnalystLocation: Arlington Heights, Illinois (On-site)
Duration: Long-term Contract
Rate: $25 per/hr
If interested please e-mail your resume to Jeremy at ().
Role Overview
This position involves the installation, configuration, and administration of software application products. The role includes performing system backups and providing technical support and troubleshooting for software application issues. The specialist will work under moderate supervision with some latitude for independent judgment, handling tasks and assignments as directed. This position is tied to the Starlink project and requires working between two buildings.
Key Responsibilities
- Perform automated imaging of PC equipment.
- Install and remove PC equipment.
- Manage inventory and movement of PC equipment.
- Execute deployment processes using automated tools.
- Provide technical support and troubleshooting for hardware and software issues.
- Configure applications such as Outlook and manage IP configurations.
- Perform data migration tasks.
Required Qualifications
Experience: 5-7 years of experience in desktop and laptop support, hardware break-fix, and Apple iOS support is required. This includes a minimum of 2 years of PC migration and deployment experience.
Technical Skills: Proficiency with Windows 10, Mobile (iOS/Android), and automated imaging tools such as SCCM and Workspace One is necessary. Experience with data migration, Outlook configuration, and IP configuration is also required.
Other Skills: Candidates must possess effective communication, troubleshooting, organization, and time management skills. Strong customer service and interaction skills are essential. The role requires the physical ability to move heavy equipment.
Preferred Qualifications
- Hardware certification from Dell or HP.
- Demonstrated ability for adaptive learning.
Work Environment
The standard working hours are Monday through Friday, from 8:00 AM to 4:30 PM. The candidate must be flexible with work hours, as day or night shifts may be required. This is a fully on-site position in Arlington Heights, Illinois, and no travel is required.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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