ServiceNow AI Implementation Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking a ServiceNow AI Implementation Specialist in Austin, TX.

Duties Include:
* Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances
* Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices
* Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics
* Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features
* Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists
* Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage
* Surface and escalate adoption blockers - technical, organizational, or behavioral - and recommend targeted interventions
* Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle
* Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs
* Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation
* Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

REQUIREMENTS:
* Minimum 2 active ServiceNow CIS certifications; ServiceNow Certified Application Developer (CAD) preferred
* 7+ years of ServiceNow configuration and implementation experience, with demonstrated hands-on AI feature deployments
* Hands-on experience deploying one or more of the following: Now Assist (GenAI), AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence
* Understanding of AI/ML concepts including Large Language Models (LLMs), prompt engineering, and Generative AI - particularly in enterprise workflow contexts
* Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors and stakeholders in solving business process and/or technical problems
* Proven ability to translate customer business requirements into working platform configurations and deliver against sprint-based timelines
* Experience with ServiceNow platform capabilities including Flow Designer, Integration Hub, Studio IDE, APIs, and Automated Test Framework to support AI data flows and configurations
* Experience with AI adoption frameworks and change management methodologies preferred
* Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred
* Experience with data management, database design, and database concepts
* Strong communication skills - able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently
* Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
* Proven ability to mentor junior consultants or lead technical workstreams
* Analytical and problem-solving abilities with a keen eye for detail
* Good presentation and report-writing skills
* Up to 30% travel annually

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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