ServiceNow HRSD Business Process Consultant

RESPONSIBILITIES:
Kforce has a client that is seeking a ServiceNow HRSD Business Process Consultant in Austin, TX.

Summary:
The client is looking for a ServiceNow Business Process Consultant focused on HR Service Delivery (HRSD) to define and optimize employee service workflows, case management, and HR processes. This role translates business needs into standardized, automation-ready solutions that improve employee experience and HR efficiency.

Key Responsibilities:
* Lead process discovery and requirements gathering for HRSD initiatives
* Design end-to-end HR workflows (onboarding, offboarding, lifecycle events, case management)
* Define employee service models, SLAs, and knowledge processes
* Identify opportunities for automation, self-service, and process optimization
* Translate requirements into user stories, process maps, and functional specs
* Partner with architects/dev teams to ensure solution alignment and delivery
* Support UAT, backlog grooming, and stakeholder communication
* Establish standard HR process frameworks and best practices

REQUIREMENTS:
* 5-8+ years in business process consulting/BA roles
* Experience with HR processes, case management, or employee service delivery
* Strong skills in process mapping, requirements gathering, and workflow design
* Experience working across business and technical teams

Preferred Skills:
* Experience with ServiceNow HRSD or HR platforms (Workday, SuccessFactors, etc.)
* Familiarity with HR operations and employee experience programs
* Exposure to automation or digital HR transformation initiatives

What Success Looks Like:
* Clear, scalable HR process designs aligned to ServiceNow
* Increased self-service and automation adoption
* Improved employee experience and service delivery efficiency

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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