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Support Analyst - IT

United Airlines

Arlington Heights, Illinois • Today

Full-time

IT Site Support Analyst

Crane Payment Innovations

Mount Prospect, Illinois • Today

Full-time

USD 65,000.00 - 75,000.00 per year

Analyst II, IT Operations Support

Novolex

Lake Forest, Illinois • Today

Full-time

USD 66,000.00 - 111,000.00 per year

IT Site Support Analyst-Melrose Park, IL

CMA CGM (America) LLC

Melrose Park, Illinois • Today

Full-time

USD 24.00 - 32.31 per hour

Technical Support Analyst Desktop & Infrastructure Support/ IT Technical Support Analyst Level 1/2/ Technical Support Specialist Desktop & Systems/ IT Support Analyst End User Computing

SNtial Technologies, Inc.

Chicago, Illinois • 3d ago

Easy Apply

Contract

Depends on Experience

Technical Manager – IT Support

CogniSoft Technologies

Chicago, Illinois • 20d ago

Easy Apply

Contract

Depends on Experience

IT Support - Entry Level Training Program

Dreambound Inc.

Chicago, Illinois • Today

Full-time

Desktop Support Analyst

Pivotal Solutions Inc

Chicago, Illinois • 3d ago

Easy Apply

Contract

25 - 30

Executive Technical Support, IT Service Desk

Invenergy LLC

Chicago, Illinois • Today

Full-time

USD 88,000.00 - 108,000.00 per year

Associate Support Engineer - IT Data Center

United Airlines

Chicago, Illinois • Today

Full-time

Applications Support Specialist (IT)

Moraine Valley Community College

Palos Hills, Illinois • Today

Full-time

USD 54,160.00 - 72,198.00 per year

CANR IT Support Analyst / Information Technologist I

Michigan State University

Remote or East Lansing, Michigan • Today

Full-time

USD 12.00 per hour

Direct Client IT Risk and Compliance Data Reporting Analyst

Veritis Group, Inc.

Hybrid in Chicago, Illinois • 30+d ago

Easy Apply

Contract, Third Party

70 - 80

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

IT - Data Analyst - Expert

Apex Systems

Chicago, Illinois • Today

Easy Apply

Full-time

$60 - $65 per hour

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 93,500.00 per year

IT Analyst – Application Operations & Production Support

DCM Infotech Limited

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

IT Operations Support Analyst Tier 1

Cellular Sales Verizon Authorized Retailer

Remote • 3d ago

Full-time

IT End User Support Specialist

Wiss, Janney, Elstner Associates, Inc.

Northbrook, Illinois • Today

Full-time

USD 28.65 - 42.98 per hour

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 14d ago

Easy Apply

Full-time

$35 - $45

IT Support Specialist (Bilingual)

CLPS Global

Remote • 13d ago

Easy Apply

Contract

Depends on Experience

Senior Support Lead - IT Operations

HCL America Inc.

Remote • Today

Full-time, Third Party, Contract

To define

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

PMIS / IT Admin Support

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

Business Analysis or Customer Support or Customer Service in IT - Primarily Remote - B4210B

Technovision, Inc.

Remote or Hybrid in Harrisburg, Pennsylvania • Today

Easy Apply

Contract, Third Party

Depends on Experience

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Job Details

Skills

Aviation
Data Analysis
Customer Service
Recovery
Documentation
Database
Incident Management
Configuration Management Database
Asset Management
Communication
Technical Communication
Collaboration
Customer Satisfaction
Information Technology
Application Support
Writing
ServiceNow
Cisco
Project Management
FOCUS
Conflict Resolution
Problem Solving
Organizational Skills

Summary

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

Responsible for providing technical advice and guidance to IT users, employing a high degree of customer service, technical expertise, incident resolution, and timeliness. Provide support for user identified errors and system alarms and alerts; route and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Escalate issues as necessary; maintain frequent interaction with all types of end-user customers; must be effective in interpersonal communications and problem solving. Follow through with resolution using documentation provided by infrastructure, application, and development groups. Submit changes to the knowledge database. Work in a team setting, sharing information, and assisting others.

Incident Management: Serve as the first point of contact for IT issues, track and escalate incidents, and use tools like CMDB, Change, and Asset Management to resolve or route issues effectively.
Service Coordination: Log, authenticate, and qualify service calls/incidents per SLAs, ensuring proper resolution and customer agreement before closure.
Communication: Provide updates and technical communication to customers, engage next-level support as needed, and ensure transparent internal and external updates on status.
Monitoring and Tracking: Monitor IT systems for incidents, track open cases, review status changes, and ensure lifecycle completion.
Team Collaboration: Participate in team projects and leverage resources to enhance quality, efficiency, and customer satisfaction.

Qualifications

What's needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience in Information Technology
1+ years of experience in information technology and application support
The ability to communicate verbally and in writing with all levels of employees
Ability to work a 24x7 schedule fully onsite in Arlington Heights, IL
Experience with ServiceNow and Cisco
Project Management experience
Team focus
Must have a strong technical aptitude and ability to grasp new technical concepts quickly
Excellent problem-solving and organizational skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Airline industry experience
Automation experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: unitedil
Position Id: 1bbc3fd425deb5b8deaf31e0a8b1b5c1
Posted 3 days ago

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Riverwoods, Illinois

•

5d ago

The IT Support Technician plays a crucial role in the global IT organisation by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Support and End User Services organisation and manages supports end users and their workplace equipment in their respective region. The IT Support Technician reports to the Regional Team Lead IT End User Support & Services. Major Responsibilities Responding t

Easy Apply

Full-time

Depends on Experience

Service Desk Analyst

Channahon, Illinois

•

7d ago

32 Hours a Week (Monday-Thursday) Location Channahon, IL Information Services (IS) Service Desk Analyst Position Summary Serve as the first point of contact for Information Services support requests, incidents, and service inquiries. Provide exceptional customer service while ensuring timely resolution of technology-related issues. Support end users through multiple channels including phone, email, self-service portals, and walk-up support both in person and remotely. Key Responsibilities

Easy Apply

Contract

Depends on Experience

IT Support Analyst I

No location provided

•

19d ago

Job Posting Agency Information: Kansas Department of Labor The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas. At KDOL, o

Full-time

System Support Specialist II

Waukesha, Wisconsin

•

Today

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? The Systems Support Specialist II is responsible for providing technical support of desktop computers, laptops, telephones, peripherals, applications, and related technology. This posit

Full-time