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Business Analysis or Customer Support or Customer Service in IT - Primarily Remote - B4210B

Hybrid in Harrisburg, PA, US • Posted 56 minutes ago • Updated 42 minutes ago

Contract Independent

Contract W2

Contract Corp To Corp

1 Year

No Travel Required

Remote

Depends on Experience

Technovision, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Business Analysis
Customer Service
Customer Support
Communication
Microsoft Office
Training
Technical Support

Summary

Our direct client is looking for a Business Analysis or Customer Support or Customer Service in IT for a Primarily Remote Long Term Contract in Harrisburg, PA.

Note:
- Primarily Remote, however this contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.

J0B DESCRIPTION:
- The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on adoption of electronic reporting by licensed healthcare providers.
- This breadth of duties includes clear verbal and written communication skills, customer service skills, understanding and explaining business requirements and workflow, problem identification, and end-user support.
- The selected contractor will serve as an EDRS Adoption team member, assisting external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities) with EDRS onboarding and enrollment.
- This process involves working with BHSR staff, primarily the QAT and Business Workflow units, and the external stakeholders.
- The intent is for the EDRS Adoption team to perform outreach to external stakeholders identified and prioritized by BHSR; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support.
- This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.

Generally, the contractor will perform the following tasks:
- Assist in analysis and management of facility setup in PAVRMS
- Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates
- Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.
- Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from PA-licensed hospitals, nursing homes, long-term care facilities, etc.
- Assist external stakeholders with linking SSO credentials to PAVRMS account.
- Report defects in the application as encountered and escalate potential deficiencies to team lead.
- Refers external stakeholders to available training and other support resources.

OPERATIONAL REQUIREMENTS:
The contractor will be required to:
- Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
- Provide weekly personal status reporting by COB Friday submitted on SharePoint.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS:
- Experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above.
- Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills.
- History of successful training or technical support delivery for professional audiences preferred.

SKILL MATRIX:
- Business Analysis - Required
- Customer service, and/or end-user support - Required
- Microsoft Office - Required

Question 1: This contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days. If required to report to headquarters in Harrisburg, the contractor will be provided with office space. However, parking will not be provided. Does your candidate agree to this requirement?

Location: Primarily Remote (Client in Harrisburg, PA).
Type: Long Term Contract

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tecvis
Position Id: 4210
Posted 56 minutes ago

Company Info

About Technovision, Inc.

Technovision's methodology helps its expert professionals work closely with customers to understand and map the concept/ problem, detail the requirements, architect the system and further develop, deploy and support the applications on a continuous basis. Technovision takes complete responsibility for the application. For maintenance and support, Technovision's has developed a phased methodology that ensures smooth transition of resources (including customer employees, where applicable) and steady support.

TechnoVision's IT Services approach the customer with a 50-45-5 percent rule. We develop and offer 50 percent of our services by drawing upon our extensive industry experience and knowledge of trends we have tracked over time.

The next 45 percent of the solution is tailored to your precise needs. This level of importance is generated based on the aspect of customer differentiation. Every customer of ours is unique and extremely important. Hence we consider your organizational culture, your distinct business processes and operations, the needs of your customers, your risk tolerance, your competitors, and the dynamics of your markets. We concentrate on your organization's unique characteristics, such as tasks, workflow, business processes, finances and technology.

The last 5 percent is allocated to Contingency, and attributed to your anticipated needs or the uncertainties you face. This 5 percent solution enables your enterprise in change management, keeping your options open in case of contingency, and bracing yourself as changes occur around you.

Career Website
http://www.etechnovision.com

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Our direct client is looking for a Team Lead - Business Analysis or Customer Support or Customer Service in ITfor a Primarily Remote Long Term Contract in Harrisburg, PA. Note: - Primarily Remote: This contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days. J0B DESCRIPTION: - Contractor will serve as lead for EDRS Adoption team (contracted positions), under the guidance of the Quality Assistan

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