We are looking for Data Center Infrastructure Repair Technician for our client in Ashburn, VA
Job Title: Data Center Infrastructure Repair Technician
Job Location: Ashburn, VA
Job Type: Contract
Pay Range: $23.00hr - $28.00hr
Job Overview:
An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, the candidate will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
Key Responsibilities:
- Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
- Perform repairs and replacements of faulty components, including server hardware (e.g., GPU, CPU, Motherboard), storage systems (e.g., Hard Drives, SSDs), and network devices (e.g., Switches, Routers, Firewalls).
- Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
- Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
- Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
- Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
- Conduct routine monitoring of the task queue, trouble ticketing system, and chatroom repair requests for equipment in the data center environment, ensuring prompt identification and resolution of issues.
- Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
- Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
- Participate in training and stay up-to-date with new technologies and techniques to enhance technical skills and expertise.
- Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
- Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
- Participate in an on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
- Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
Requirements:
- Must be available to work a flexible 24x7x365 schedule to support business operations, including weekdays, weekends, and varying shifts, with potential overtime exceeding 40 hours per week.
- 2+ years of experience in computer hardware, networking, and troubleshooting.
- Strong technical background in computer hardware, networking, and troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong communication and interpersonal skills.
- Degree in Computer Science, Engineering, or related field preferred.
Preferred Qualifications:
- 2+ years of experience in a data center environment, with a focus on server hardware, storage systems, and network devices.
Physical Requirements(Due to nature of job, The candidate must have):
- Ability to lift up to 40 lbs.
- Ability to work in a physically demanding environment.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
