Must Have Technical/Functional Skills
Strong technical and development experience in Infor WFM.
Develop and support integrations using APIs, HTTPS, SFTP, flat files, SQL, XML, JSON, and batch processing.
Support integrations with ServiceNow, SAP, Kronos, Ping Identity, Data Lake, ARMS, and other downstream systems.
Develop custom interfaces, file-processing components, reports, extracts, and WFM enhancements.
Troubleshoot interface failures, data issues, batch jobs, security, SSO, and performance problems.
Implement monitoring, error handling, reconciliation, reprocessing, and operational controls.
Prepare technical designs, interface mappings, deployment plans, and support documentation.
Experience supporting cloud-based, high-volume, and business-critical WFM environments preferred.
Roles & Responsibilities
Design, develop, and support Shift Bidding and Vacation Bidding applications using ServiceNow App Engine, ensuring scalable and user-friendly employee workflows.
Configure bidding eligibility, bid groups, preferences, validation rules, awards, overrides, approvals, and notifications based on business and union requirements.
Develop and customize solutions using JavaScript, Flow Designer, Workflow Studio, Business Rules, Script Includes, Scheduled Jobs, Custom Tables, and ACLs.
Build and maintain integrations between ServiceNow and Infor WFM using REST APIs, HTTPS, SFTP, and file-based processing to exchange schedules, bid results, awards, and schedule changes.
Implement monitoring, audit trails, reconciliation processes, error handling, and reprocessing controls to ensure data accuracy and system reliability.
Support requirements gathering, solution design, testing, deployments, production support, incident resolution, and root-cause analysis in a high-volume workforce environment.
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