Business Process Consultant (ServiceNow Certification MUST)

Remote • Posted 3 hours ago • Updated 3 hours ago
Full Time
No Travel Required
Remote
$110,000 - $160,000/yr
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Fitment

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Job Details

Skills

  • Agile
  • Artificial Intelligence
  • Conflict Resolution
  • Business Process
  • Decision-making
  • Knowledge Transfer
  • Problem Solving
  • ServiceNow
  • Product Development
  • FOCUS
  • Process Improvement
  • Mentorship
  • Professional Services
  • Test Strategy
  • Systems Design
  • Business Process Management(BPM)
  • Service Now

Summary

Job Description

1.      1.Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
2. Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
3. Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
4. Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
5. Share learnings and new practices across the BPC community.
6. Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
7. Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
8. Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
9. Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
10. Provide feedback to product development to improve the product based on experiences gained with customers.
11. Maintain skills / certifications on their specific workflows.

Qualifications
· Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
· 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
· Ability to travel up to 50%.
· Industry domain expertise in .
· Creativity with comfort running projects independently.
· Success driving complex issues through analysis and resolution.
· Experience working collaboratively.
· ServiceNow certifications in aligned workflow.
· Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
· Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9085054
  • Posted 3 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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MD

Manoranjan Das

Recruiter @ TATA Consultancy Services Limited
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