Senior/Technical Consultant (ServiceNow Certification MUST)

Remote • Posted 4 hours ago • Updated 4 hours ago
Full Time
No Travel Required
Remote
$120,000 - $160,000/yr
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Fitment

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Job Details

Skills

  • Agile
  • ITIL
  • IT Operations
  • IT Asset Management
  • Field Service Management
  • SPM
  • SAP GRC
  • Orchestration
  • Migration
  • IT Service Management
  • IT Management
  • Software Design
  • Process Modeling
  • Scrum
  • Project Management
  • Functional Requirements
  • Configuration Management
  • Estimating
  • ServiceNow
  • Mentorship
  • Content Management
  • Change Management
  • Team Management

Summary

Senior/Technical Consultant
Cincinnati, OH | 6 - 8 years of experience/ Remote
Job Description

Must Have Technical/Functional Skills
 ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Roles & Responsibilities
 Technical Competency
• Experience as a Technical Lead
•Experienced in  ITIL Process Definition, Integration Solutions, understanding Architecture solution
•Understanding customer business requirements and convert to functional requirements
•Responsible for reviewing requirements for accurate estimation
•Experienced in leading at least a couple of  Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
•Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
•Review, and do proactive analyze and resolve application issues as needed
•Mentor and share technical knowledge/guidance to team
•Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
•Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
•Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
•Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
•Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
•Excellent team management skills to manage the project team and members
•Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
•Experience in ServiceNow custom application design and development
•Evaluate the tool stability and performance and provide recommendations
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..)
•Preferred to have ServiceNow Implementation Specialist certification
• Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Generic Managerial Skills, If any
ServiceNow CSA, CAD certifications

Location: Remote

Salary Range: $120,000-$160,000 a year.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9082178
  • Posted 4 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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PJ

Preetirekha Jena

Recruiter @ TATA Consultancy Services Limited
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