job summary:
The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs. This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages.
location: Atlanta, Georgia
job type: Contract
salary: $39 - 44 per hour
work hours:
education: Bachelors
responsibilities:
Responsibilities:
- Build and deliver application packages for Intune Endpoint Manager.
- Manages and coordinates urgent and complicated support issues.
- Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops.
- Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
Administration of Azure and Azure Admin portal.
Train, coach, and mentor support staff. Build, edit, publish, and document training material for support staff including how to video documentation. Interact with internal and external customers.
- Provide data and reporting of KPI's and trends, weekly, monthly, and as needed.
- Maintain an effective and workable framework for managing and improving customer IT support in the organization. Advise management on escalated incidents, identified trending patterns. Provide recommend solutions that may require additional client support or system enhancements.
qualifications:
Preferred Qualifications:
- Experience in basic Network troubleshooting, diagnostic, and repair.
- Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc.
- Security and patch management experience desired.
- Experience with ServiceNow Ticketing system.
- Windows 11 Operating System experience.
- Microsoft M365 support Experience
M365 Copilot/ Copilot Chat /Teams Administration
- Microsoft Intune, Endpoint Configuration Manager
skills:
Active Directory,Microsoft Active Directory,desktops,ethernet,Information Technology,laptops,M365 Copilot,Azure,Microsoft Azure,Copilot,Intune,Microsoft Intune,Office 365,Outlook,Windows 11,networking topology,network equipment,M365,patch management,computer peripherals,knowledge of server,ServiceNow Ticketing,ServiceNow,software infrastructure,Endpoint Configuration Manager,configuring,Wi-Fi,PowerShell Scripting,PowerShell,Windows Server,critical thinking,soft skills,Troubleshooting,Strong Troubleshooting Skills,Administration,Advise,client support,endpoint devices,Endpoint Management,Active Directory experience,information flow,Installing,KPI's,mentor,Microsoft Teams,mobile devices,Operating System,copiers,publish,Security,inventory management,technical aptitude,IT support,Windows System administration
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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