System Engineer - Intune & Active Directory Administrator

Job Title: System Engineer - Intune & Active Directory Administrator

Job Location: Atlanta, GA

Job Type: Contract

Pay Range: $44.00hr - $44.00hr

Job Overview:

The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems, including MS Intune, Azure AD, and MS Endpoint Configuration Manager. The role involves researching new technology and developing a roadmap for the future direction of all End User Support systems to continuously keep up with business and IT needs, while actively resolving computer system issues to limit work disruptions and production outages.

Responsibilities:

• Build and deliver application packages for Intune Endpoint Manager.
• Manage and coordinate urgent and complicated support issues.
• Act as an escalation point for all requests and incidents regarding endpoint devices, including the administration and management of mobile devices and laptops.
• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization.
• Administer Azure and the Azure Admin portal.
• Train, coach, and mentor support staff, including building, editing, publishing, and documenting training material and video documentation.
• Interact with internal and external customers.
• Provide data and reporting of KPIs and trends on a weekly, monthly, and as-needed basis.
• Maintain an effective and workable framework for managing and improving customer IT support in the organization.
• Advise management on escalated incidents and identified trending patterns, and recommend solutions that may require additional support or system enhancements.

Minimum Qualifications:

• Bachelor s Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a large-scale Information Technology environment; or an equivalent combination of education and experience.
• Required experience with Intune Endpoint Management, Azure Microsoft Entra ID, Azure Administration, and Active Directory.
• PowerShell Scripting experience preferred.

Preferred Skills:

• Command of comprehensive inventory management principles.
• Strong verbal and written communication skills.
• Excellent customer service skills and soft skills.
• Ability to prioritize and assign work.
• Administration of Azure and Azure Admin Portal with proficiency in PowerShell.
• Experience installing and configuring platforms, along with critical thinking, excellent troubleshooting skills, and a strong technical aptitude across Windows 10/11, Apple, Android, Azure, Entra ID, Intune, and Active Directory platforms.
• Knowledge of networking concepts and how assets are connected and routed on the network (Ethernet and Wi-Fi).
• Ability to analyze processes, information, and data to recommend solutions.
• Ability to create and update documentation and knowledge articles.

Preferred Qualifications:

• Experience in basic network troubleshooting, diagnostics, and repair.
• Experience performing day-to-day troubleshooting, diagnostics, and support for laptops, printers, and related peripherals.
• Security and patch management experience.
• Experience with the ServiceNow Ticketing system.
• Windows 11 Operating System experience.
• Microsoft M365 support experience.
• M365 Copilot, Copilot Chat, and Teams Administration experience.
• Experience with Microsoft Intune and Endpoint Configuration Manager.

Technical Skills:

• Experience supporting, installing, and troubleshooting mainstream Office 365 products (including Microsoft Teams, Teams Premium, and New Outlook).
• Strong hands-on experience with hardware and software infrastructure tools.
• Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, and Microsoft Teams.
• Understanding of daily operations and delivery processes.
• Application and software installation and troubleshooting skills.
• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools.
• Windows system administration skills.
• Strong troubleshooting skills across hardware, operating systems, and software for laptops, desktops, and mobile devices (Android & iPhone).
• Working knowledge of supporting computer peripherals, network copiers, and video conference equipment.
• Understanding of Microsoft Active Directory 2012 or later, and networking topology.
• Strong knowledge of server and network equipment.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities