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255 results (10 new)

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Support Engineer

Lightedge

Austin, Texas • Today

Full-time

Support Engineer

Apple, Inc.

Austin, Texas • Today

Full-time

Technical Support Engineer

Aristocrat

Austin, Texas • Today

Full-time

USD 62,300.00 - 115,700.00 per year

Sr IT Support Engineer

Prudent Technologies and Consulting

Austin, Texas • 21d ago

Easy Apply

Contract

Depends on Experience

P2 Application Support Engineer

Eliassen Group

Austin, Texas • Today

Contract

Senior IT Support Engineer

Motive

Austin, Texas • Today

Full-time

USD 125,000.00 - 170,000.00 per year

Senior IT Support Engineer

Prudent Technologies and Consulting

Austin, Texas • Today

Easy Apply

Contract

Depends on Experience

Desktop Support Engineer

Innosoul inc

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Senior Support Engineer

Obsidian Security

Remote • Today

Full-time

USD 100,000.00 - 130,000.00 per year

Software Support Engineer

McKesson Corporation

Remote or Illinois • Today

Full-time

USD 98,000.00 - 163,300.00 per year

Technical Support Engineer

Samsara

Remote • Today

Full-time

USD 71,102.50 - 95,600.00 per year

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

Maven Java Support Engineer

Conduent

Remote or Georgia • Today

Full-time

USD 80,080.00 - 104,000.00 per year

Product Support Engineer

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 63,360.00 - 114,120.00 per year

Product Support Engineer

Samsara

Remote • Today

Full-time

USD 90,142.50 - 136,350.00 per year

Staff Operational Support Engineer

AVISPA LLC

Remote or Atlanta, Georgia • 3d ago

Full-time

USD 70.00 - 70.00 per hour

UC Field Support Engineer

Node.Digital

Remote or Camp Springs, Maryland • Today

Full-time

Digital Support Engineer

Thermo Fisher Scientific

Remote or District of Columbia • Today

Full-time

USD 31.73 - 42.31 per hour

Experienced Siebel Support Engineer

Conduent

Remote or Texas • Today

Full-time

USD 96,250.00 - 125,000.00 per year

Technical Support Engineer

Istari Digital

Remote • Today

Full-time

USD 85,000.00 - 120,000.00 per year

(Remote) Technical Support Engineer

Harris

Remote or Ohio • Today

Full-time

USD 65,000.00 - 75,000.00 per year

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Georgia • Today

Full-time

Field Support Engineer

Diagnostica Stago, Inc.

Remote or Connecticut • Today

Full-time

USD 63,000.00 - 82,000.00 per year

Junior Application Support Engineer

Tradeweb Markets LLC

Remote or Jersey City, New Jersey • Today

Full-time

Technical Product Support Engineer 3

Onto

Remote or Arizona • Today

Full-time

USD 71,360.00 - 107,040.00 per year

Field Support Engineer, Controls

Rockwell Automation

Remote or Columbus, Ohio • Today

Full-time

Support Engineer, U.S. Government Support

GitLab

Remote • Today

Full-time

USD 95,200.00 - 160,800.00 per year

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Security Support Engineer Lead

Edgewater Federal Solutions, Inc.

Remote or Bethesda, Maryland • Today

Full-time

USD 140,000.00 - 180,000.00 per year

Senior Technical Support Engineer

Cribl

Remote • Today

Full-time

USD 90,000.00 - 141,000.00 per year

Job Details

Skills

Network Design
Innovation
Customer Support
Routing
Network Security
Collaboration
Issue Resolution
Root Cause Analysis
Productivity
Documentation
Customer Facing
Training
Knowledge Sharing
High Availability
ServiceNow
Communication
Supervision
Analytical Skill
Problem Solving
Conflict Resolution
MSP
Computer Science
Information Technology
Cisco
Routers
Switches
Linux
Unix
Microsoft Windows
Operating Systems
Orchestration
Ansible
Terraform
Backup
Veeam
CommVault
Disaster Recovery
Management
Cloud Computing
Virtualization
VMware
Storage
IBM
NetApp
Firewall
Fortinet
Palo Alto
Computer Networking
Network
Cisco Certifications
Artificial Intelligence
Recruiting

Network Design
Innovation
Customer Support
Routing
Network Security
Collaboration
Issue Resolution
Root Cause Analysis
Productivity
Documentation
Customer Facing
Training
Knowledge Sharing
High Availability
ServiceNow
Communication
Supervision
Analytical Skill
Problem Solving
Conflict Resolution
MSP
Computer Science
Information Technology
Cisco
Routers
Switches
Linux
Unix
Microsoft Windows
Operating Systems
Orchestration
Ansible
Terraform
Backup
Veeam
CommVault
Disaster Recovery
Management
Cloud Computing
Virtualization
VMware
Storage
IBM
NetApp
Firewall
Fortinet
Palo Alto
Computer Networking
Network
Cisco Certifications
Artificial Intelligence
Recruiting

Summary

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more. This role empowers you to work on cutting-edge technologies and contributes to our commitment to innovation and customer support excellence.

If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you!

Responsibilities

Act as a technical leader within the Operations Support team
Receive and work escalations from Support Team members and provide timely and effective resolutions within SLAs
Support Premier level customers following designated procedures and priorities
Solve complex customer issues involvingNetwork Routing and Switching,Network Security and Firewall, Virtualization, Storage, andBackup and Disaster Recovery
Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis
Engage with Operations Leaders to improve operational processes, driving efficiency and productivity
Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials
Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs
Participate in knowledge-sharing activities
Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes, and complete projects
Provide after-hours support as part of an operations on-call rotation to maintain high availability of services
Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work
Maintain continued education and certifications
Work in ServiceNow to support internal and external customers

Requirements

Exceptional written and verbal communication skills
Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly
Able to maintain a professional demeanor under stress
Demonstrated willingness to learn and adapt to changes in technology, tools, and processes
Possess an analytical and problem-solving mindset
5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
Strong experience with Cisco routers and switches
Basic understanding of Linux/Unix and Windows operating systems
Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have
Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)
Extensive experience in managing Private Cloud virtualization environments, particularly VMware
Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)
Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)
Possess an intermediate understanding of networking principles
Proficiency in interpreting network diagrams and layouts
Cisco certifications preferred but not required; CCNP, CCIP, CCIE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184811
Position Id: 491efc851806ed719f2a7e081b8aa006
Posted 16 days ago

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No location provided

•

Today

Network Systems Engineer - Onsite NYC 1st Shift Department: Blue Mantis Employment Type: Full Time Location: Onsite Compensation: $120,000 - $165,000 / year Description Be Part of the Team Behind the GameAre you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife Network Systems Engineer to support enterprise-class data centers and ensure seamless networ

Full-time

USD 120,000.00 - 165,000.00 per year

Sr. Engineer - Network Engineering

No location provided

•

Today

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers compr

Full-time

USD 56,000.00 - 80,000.00 per year

Senior Network Engineer

Remote or Virginia

•

Today

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As a Senior Network Engineer with Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have access and communication systems to perform as the highest level. You will implement equipment installation plans based on specifications, maintain each

Full-time

USD 105,000.00 - 141,750.00 per year

Network Security Engineer II

Remote

•

Today

As a Rackspace Network Security Engineer II, you'll be a key element within our support infrastructure team and expected to provide a high level of technical support to our customers. You'll own complex customer issues and keep our customers updated through every step of the process. You'll be supporting many elements of the RackspaceCloud product portfolio. You'll create and maintain customer loyalty by providing a fanatical experience above and beyond customer expectations. Work Location: If

Full-time

USD 71,997.00 per year