Sr IT Support Engineer

Austin, TX, US • Posted 17 hours ago • Updated 17 hours ago
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AV
  • IOS Development
  • IT Service Management
  • Inventory
  • Issue Resolution
  • Leadership
  • Computer Hardware
  • Computer Networking
  • Data Link Layer
  • Management
  • Microsoft Azure
  • Active Directory
  • Android
  • Audiovisual
  • Cisco
  • Communication
  • Customer Service
  • OS X
  • Printers
  • Productivity
  • Remote Access
  • Remote Support
  • Technical Support
  • Microsoft Technologies
  • Microsoft Windows
  • Mobile Devices
  • Network Layer
  • Microsoft Exchange
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft SharePoint
  • Network
  • Virtual Private Network
  • WebEx

Summary

Job Summary

We Are seeking a Senior IT Support Engineer to provide white-glove IT support for C-suite executives, senior leadership, and executive assistants. This role requires exceptional customer service, executive presence, strong Apple/macOS expertise, conference room technology support, and enterprise Microsoft technologies. The ideal candidate will proactively resolve technical issues while ensuring minimal disruption to executive productivity.


Required Skills

  • 5+ years of IT/Desktop Support experience
  • 2+ years supporting C-Level/VIP Executives
  • Apple/macOS Administration
  • Windows Desktop Support
  • Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
  • Active Directory & Azure Active Directory
  • Microsoft Intune
  • Windows Autopilot
  • Apple MDM
  • Teams Rooms / Zoom Rooms / Cisco Webex
  • Conference Room & Boardroom AV Support
  • Mobile Device Management (iOS & Android)
  • VPN & Network Troubleshooting
  • ServiceNow or similar ITSM tool
  • Asset & Inventory Management
  • Executive-level communication skills

Preferred Skills

  • Microsoft Azure Administration
  • Microsoft Exchange Administration
  • PowerShell Scripting
  • Windows Update for Business

Responsibilities

  • Deliver white-glove IT support to C-suite executives and executive assistants.
  • Support Windows, macOS, Apple devices, and mobile devices.
  • Configure and troubleshoot Microsoft 365, Intune, Azure AD, and Active Directory.
  • Manage executive conference rooms, Teams Rooms, Zoom Rooms, Cisco Webex, and AV technologies.
  • Perform hardware/software installations, upgrades, and device deployments.
  • Manage executive asset lifecycle, inventory, and refresh programs.
  • Troubleshoot VPN, networking, printers, and remote access issues.
  • Coordinate with L2/L3 support teams and vendors for issue resolution.
  • Support executive meetings and provide onsite technical assistance.
  • Participate in occasional travel and on-call support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9038993
  • Posted 17 hours ago
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