Desktop Support Technician (Onsite)
Location: Harbor Point, MD (100% Onsite)
Duration: 6-Month Contract with Strong Potential for Extension (Up to 2 Years)
Schedule: Full-Time, Onsite
About the Opportunity
Our client, a highly respected enterprise organization, is seeking an experienced Desktop Support Technician to provide hands-on technical support in a fast-paced corporate environment. This position will play a critical role in supporting a high-volume employee walk-up support center, ensuring seamless delivery of desktop, laptop, mobile device, and account support services.
This is an excellent opportunity for a customer-focused IT professional who enjoys problem solving, end-user interaction, and working within a dynamic enterprise technology environment.
Key Responsibilities
- Provide onsite desktop support for employees and contractors in a high-volume walk-up support environment.
- Install, configure, deploy, and maintain Windows desktop and laptop systems.
- Troubleshoot hardware, software, operating system, and peripheral-related issues.
- Support user account provisioning, including email accounts, VPN access, directory services, and access management.
- Assist with software deployment, hardware refresh initiatives, and lifecycle management activities.
- Support both onsite and remote employees with technical issues and system access requests.
- Diagnose and resolve desktop, laptop, mobile device, and connectivity issues.
- Collaborate with internal IT teams to ensure timely resolution of incidents and service requests.
- Participate in device imaging, deployment preparation, testing, and quality assurance efforts.
- Document support activities and maintain asset and service records.
- Provide occasional after-hours support when required.
Required Qualifications
- Associate degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
- 5+ years of desktop support or end-user support experience in an enterprise environment.
- Strong knowledge of Microsoft Windows operating systems and desktop support best practices.
- Hands-on experience with desktop installation, configuration, imaging, and deployment.
- Experience supporting laptops, desktops, peripherals, and mobile devices.
- Proven troubleshooting skills with hardware, software, and user access issues.
- Excellent customer service, communication, and problem-solving abilities.
- Ability to work independently while effectively collaborating with technical and business teams.
Preferred Qualifications
- Experience supporting large corporate or enterprise environments.
- Familiarity with Active Directory, VPN technologies, email account administration, and identity/access management.
- Experience with hardware lifecycle management and endpoint deployment projects.
- Exposure to IT service management processes and ticketing systems.
What We're Looking For
- Strong customer-service mindset and professionalism.
- Ability to thrive in a fast-paced, high-touch support environment.
- Excellent troubleshooting and analytical skills.
- Strong attention to detail and commitment to delivering exceptional end-user support.
If you're an experienced Desktop Support professional looking for a long-term opportunity with a leading organization, we'd love to hear from you. Apply today!
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