Job#: 3056110 Job Description: IT Field Support Technician (Onsite)
Location: Baltimore, MD (Amtrak Program Office, Frederick Douglass Tunnel project)
Type: 12-month contract (with strong potential for extension or conversion to permanent)
Schedule: Full-time, 5 days/week onsite | Typical hours 7:00/7:30 AM - 4:00 PM (flexible) | Occasional overtime and rare Saturday work possible
Position OverviewWe are seeking a customer-focused IT Field Support Technician to provide hands-on, white-glove IT support for a major rail tunnel infrastructure project in Baltimore, Maryland. This role will serve as the primary on-the-ground IT resource for the project's program office, supporting approximately 165 users at peak, including project staff and field craft personnel, with everything from new-hire workstation setups to day-to-day break/fix troubleshooting.
This is an excellent opportunity for early-career IT professionals or field technicians who enjoy a mix of desktop support, customer service, and "smart-hands" work in a dynamic, high-profile project environment.
Key Responsibilities- Set up and configure new Windows desktops, laptops, iPhones, and iPads for incoming staff
- Provide first-line troubleshooting and break/fix support (hardware, OS, login issues, peripherals, printers, etc.)
- Assist users with basic network connectivity, Wi-Fi, and application issues
- Issue and manage security badges and access credentials
- Perform new-hire IT onboarding (account setup, equipment issuance, orientation)
- Support both office-based project staff and field craft personnel who need technology access
- Maintain accurate inventory of IT assets and spare equipment
- Coordinate with remote corporate IT teams when escalation is required
Required Skills & Experience- 1-4 years of hands-on IT support experience (desktop, laptop, mobile devices, Windows 10/11)
- Strong customer service mindset with proven ability to deliver professional, patient, "white-glove" support to non-technical users
- Comfortable working independently as the primary onsite IT resource while knowing when to escalate
- Excellent verbal and written communication skills
- Ability to thrive in a construction/infrastructure environment (fast-paced, sometimes dusty or noisy)
- Reliable transportation and willingness to work 100% onsite in Baltimore
- Able to lift and move IT equipment (monitors, PCs, cabling, etc.) as needed
Nice-to-Have Skills- Experience with ServiceNow or other ticketing systems
- Basic scripting or automation knowledge (PowerShell, Batch, etc.)
- Previous field technician or construction site-support experience
- Familiarity with iOS device management and basic networking troubleshooting
Ideal Candidate Profile- Early-career professional eager to learn and grow
- Self-starter who can prioritize and manage multiple requests
- Enjoys solving problems for users who "just need it to work"
- Positive attitude and professional demeanor under pressure
This is a high-visibility role on one of the region's most significant infrastructure projects, with direct impact on project success and plenty of opportunity to expand your skills in a large-scale environment.
If you're reliable, customer-service-oriented, and ready to be the go-to IT person on a major project, we'd love to meet you!
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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