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IT Field Support Specialist

Meade, MD, US • Posted 2 days ago • Updated 13 minutes ago

Full Time

On-site

USD 28.00 per hour

Fitment

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Job Details

Skills

Site Survey
Printers
Acquisition
Active Directory
Security Clearance
Computer Hardware
Microsoft Windows
Antivirus
Technical Support
DoD
Hardware Installation
Repair
Optical Fiber
Ethernet
Root Cause Analysis
Technical Writing
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Customer Service
Training
Management
Remote Support
Cabling
Schematics
Documentation

Summary

Description

CenCore is seeking an IT Field Support Specialist to provide on-site and remote support for computer, communications, and teleconferencing systems in a cleared government environment at Fort Meade, Maryland. This role supports mission continuity by assessing site needs, configuring and installing hardware, maintaining communications infrastructure, and resolving technical issues. The specialist will also document service activities and train site personnel in accordance with organizational, DoD/DoW, and security requirements. The position requires an active Top Secret clearance with Polygraph and hands-on experience supporting end-user technology.

Key Responsibilities

Conduct site surveys to document existing configurations, user requirements, and installation needs.
Install, configure, test, and support computer workstations, printers, peripherals, communications devices, teleconferencing equipment, and associated cabling.
Troubleshoot and repair hardware, communications devices, and peripheral systems for on-site and remote users.
Maintain fiber-optic, Ethernet, and telephone systems provided by the government or vendors.
Analyze technical requirements and prepare hardware acquisition specifications.
Develop and coordinate hardware installation schedules.
Prepare site installation documentation and configuration-change drawings.
Support Active Directory security settings and policies as directed.
Train site personnel on the proper use of supported hardware and equipment.
Document service activities in accordance with organizational and security requirements.

Requirements

Required Qualifications

Active Top Secret clearance with Polygraph; clearance must be current.
U.S. citizenship.
Ability to provide a valid U.S. Passport Book or Passport Card.
High school diploma or GED.
Zero to two years of relevant IT or communications support experience; an associate or bachelor's degree in a technical field may substitute for experience.
Current qualifying certification from the approved DoD/DoW certification list for this labor category.
Hands-on ability to install, repair, and troubleshoot computer hardware and peripherals.
Proficiency with Windows operating-system installation, application setup, antivirus tools, and patching.
Ability to read and interpret technical manuals and schematics.
Experience providing remote end-user support.

Preferred Qualifications

Previous experience supporting a DoD or other government environment.
Familiarity with DISA Security Technical Implementation Guides and secure communications systems.

Skills / Competencies

Hardware installation, configuration, and repair
Voice, data, and teleconferencing support
Fiber-optic, Ethernet, and telephone-system maintenance
Technical troubleshooting and root-cause analysis
Technical documentation and configuration control
Microsoft Office proficiency, including Word, Excel, PowerPoint, and Access
Customer service and end-user instruction
Independent prioritization and workload management

Work Environment and Physical Requirements

Work is performed on site at Fort Meade, Maryland, with remote technical support provided to end users as part of the role.
Must be able to install, connect, test, and service computers, communications devices, peripherals, teleconferencing equipment, and associated cabling.
Must be able to read technical manuals, schematics, labels, and configuration documentation.
Must be free of color blindness.
Travel is required less than 10%.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184262
Position Id: c4c4e4e9b5755eac7ae71cc64dde00df
Posted 2 days ago

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