We are looking for Field Support Technician for our client in Battle Creek, MI
Job Title: Field Support Technician
Job Location: Battle Creek, MI
Job Type: Contract
Pay Range: $22.00hr - $27.00hr
Job Overview:
The organization is seeking a Field Support Technician with a minimum of 3 years of relevant experience to provide hardware, software, and IT infrastructure support. Key qualifications include certifications such as A+ Hardware, Microsoft, ITIL, or CCNA. The successful candidate will support PCs, tablets, printers, smartphones, desk phones, and video conference room devices using tools such as Windows OS, MS Office, O365, Mac OS, and ServiceNow.
Skillset:
- Ability to disconnect and reconnect computer workstations, peripherals, and phone equipment.
- Hands-on experience with imaging and reimaging Windows Operating Systems for desktops and laptops.
- Safely move equipment point to point using wheeled carts and vehicles.
- Experience with IMACD and asset inventory.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, as well as solve common issues.
- Ability to use remote desktop connectivity applications.
- Working knowledge of imaging utilities such as Ghost and SCCM.
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests, and verify customer satisfaction.
- Ability to provision and support wireless devices (e.g., BlackBerry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft applications.
- Demonstrated proficiency in the installation of desktop software and troubleshooting.
- Working knowledge of Microsoft Active Directory and GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows operating systems (Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98; Servers: 2012, 2008 r2, 2008, 2003, 2000).
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption software.
- Advanced level skills in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills.
- Demonstrated strong skills supporting printers in an enterprise environment.
- Advanced knowledge of client-side management tools, including Microsoft Active Directory, GPO, and Systems Center Configuration Manager (SCCM).
- Strong proficiency in creating and referencing documentation and knowledge articles.
- Strong software installation and support skills.
- Disciplined, systematic problem-solving skills.
IMACD Responsibilities:
- Troubleshoot and resolve end-user IT issues with PCs (desktops, laptops, tablets), mobile phones, printers, and other IT devices in the user environment.
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs) requirements.
- Provide or oversee all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services at designated sites.
- Coordinate, plan, and schedule IMACDs with all affected IT functions.
- Coordinate all internal and external functions and activities to achieve high-quality execution of IMACs, meet service levels, and minimize operational interruption or business disturbance.
- Recreate and document the processes to enable IMAC execution for software and equipment components.
- Obtain a list of individuals authorized to approve IMAC and project IMAC service requests.
- Receive IMACD-related service requests from authorized users and validate the request for correctness and proper authorization.
- Communicate with authorized users if issues arise with an IMACD-related service request and attempt to resolve or escalate appropriately.
- Coordinate and communicate with designated personnel or third parties concerning scheduling and requirements to minimize impact on users.
- Conduct or confirm site surveys to determine the location(s) of the IMAC and any special requirements.
- Coordinate physical space requirements as determined during site survey reviews.
- Confirm that all equipment, software, parts, network, cabling, or other services necessary to execute the IMAC are available as scheduled.
- Confirm the new and existing configurations of equipment and software associated with performing the IMAC.
- Confirm that installation and de-installation procedures associated with the IMAC are valid, including backup, contingency, and test procedures.
- Schedule and dispatch appropriate technicians and vendors to the IMAC location.
- Provide high-quality service to engage end-users and strengthen relationships.
- Cancel network transport services that are no longer required after completing the IMACD.
Physical Requirements(Due to nature of job, The candidate must have):
- Ability to lift, move, and carry up to 50 lbs of weight.
- Ability to safely move equipment point to point using wheeled carts and vehicles.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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