SummarySee below for important information regarding this job.
Position will be filled at any of the locations listed below. Site specific salary information as follows:
Battle Creek, MI: $106,437 - $138,370
Columbus, OH: $111,065- $144,386
Dayton, OH: $110,401- $143,523
Fort Belvoir, VA: $121,785- $158,322
New Cumberland, PA: $121,785- $158,322
Ogden, UT: $106,437 - $138,370
Philadelphia, PA: $117,284- $152,471
Richmond, VA: $111,183- $144,540
Learn more about this agencyDutiesHelp
- Provides operational and analytical IT Service Management support via ServiceNow, assisting in the development and maintenance of the J6 IT Service Catalog.
- Develops, analyzes, and reports IT performance metrics and data trends to verify that Enterprise Service Areas achieve established operational targets.
- Researches emerging capabilities and assesses IT initiatives to ensure strict compliance with federal laws, DoD guidelines, and DLA policies.
- Prepares and briefs operational status reports, including Situational Awareness and Battle Rhythm updates, to the J6X Director and division managers.
- Collaborates across Enterprise Service Areas, Business Relationship Managers, and Headquarters to synchronize agency IT requirements and efficiencies.
- Monitors, tracks, and coordinates responses to incoming operational tasks and taskers across diverse J6 directorates and staff.
- Participates in high-level inter-agency working groups and plans, schedules, and executes IT initiatives supporting J6X operations.
RequirementsHelp
Conditions of employment- Tour of Duty: Set Schedule
- Security Requirements: Non-Critical Sensitive with Secret Access
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Fair Labor Standards Act (FLSA): Exempt
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
- Recruitment Incentives: Not Authorized
- Bargaining Unit Status: No
- Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See for more information.
- This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations, J-6.
QualificationsTo qualify for an IT Operations Specialist, your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- providing operational and analytical support for enterprise IT Service Management (ITSM) platforms (such as ServiceNow) and IT service catalogs
- conducting quantitative and qualitative analyses of IT performance metrics and operating costs
- formulating strategic IT roadmaps and policy documents
- managing operational battle rhythm activities and situation reports (SITREPs)
B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
EducationSubstitution of education may not be used in lieu of specialized experience for this grade level.
Additional informationAs required by 5 C.F.R. 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. 1194).
For Important General Applicant Information and Definitions go to: ;br>
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: _vol300.PDF
Information for Veterans is available at: As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace PolicyThe Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
