Key ResponsibilitiesIncident Management:Respond to, diagnose, and troubleshoot IT incidents, providing direct resolution or escalating complex issues to higher-level support.Request Fulfillment:Handle service requests, including password resets, software installations, and user account management (onboarding/offboarding).Documentation & Reporting:Log and update all support tickets in a tracking system, ensuring all information is accurate and detailed.Communication:Act as the key liaison between