IT Helpdesk Analyst

Beech Grove, IN, US • Posted 23 days ago • Updated 23 days ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Helpdesk
  • IT Service Desk
  • Service Now

Summary

IT Service Desk Specialist Required Skills and Experience

·       Minimum of 2-3 years of IT technical support.

·       Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.

·       Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.

·       Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.

·       Willing to work off-hours and weekends when required for projects or emergency support.

·       Experience installing, configuring, and supporting network printers and audio/visual equipment.

·       Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).

·       Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.

·       Strong team leadership, time management, and coaching and mentoring skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094440
  • Position Id: 9010702
  • Posted 23 days ago
Contact the job poster
NT

Nitin Tyagi

Recruiter @ Elevance Systems Inc
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