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Help Desk Analyst

Indianapolis, IN, US • Posted 2 days ago • Updated 2 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Tier 2
Computer Hardware
Operating Systems
Remote Support
Microsoft Windows
Android
Microsoft Office
Computer Networking
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
Adobe
Software Installation
Storage
Help Desk
Network
Management
Team Leadership
Inventory Management
Shipping
Knowledge Base
Computer Science
Technical Support
Customer Facing
Communication
Customer Service
Analytical Skill
Organizational Skills
Laptop
Active Directory
Group Policy
Linux
IOS Development
Virtual Private Network
Training
Reporting
Information Security
Warehouse
Brand
Insurance
Logistics
Recruiting

Tier 2
Computer Hardware
Operating Systems
Remote Support
Microsoft Windows
Android
Microsoft Office
Computer Networking
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
Adobe
Software Installation
Storage
Help Desk
Network
Management
Team Leadership
Inventory Management
Shipping
Knowledge Base
Computer Science
Technical Support
Customer Facing
Communication
Customer Service
Analytical Skill
Organizational Skills
Laptop
Active Directory
Group Policy
Linux
IOS Development
Virtual Private Network
Training
Reporting
Information Security
Warehouse
Brand
Insurance
Logistics
Recruiting

Summary

Job Overview:
We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

Responsibilities:

Provide remote and on-site desktop support for company users and computers.
Intermediate support of Windows 10/11
Intermediate support of Apple/iOS and Android phones
Intermediate Microsoft Office 365 Administration
Intermediate Active Directory Administration
Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions:

Imaging, deployment and application installation.
Perform PC and device upgrades.
Perform minor repairs and routine cleaning of server rooms and equipment storage.
Escalation of help desk tickets.
Work with team and management on escalation of any issues (equipment, network etc)
Special assignments and projects as directed by the team lead or Director.
Assist with inventory management, shipping and receiving of IT assets.
Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements:

Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:

BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
Collaborative interpersonal skills
Ability to adapt and take initiative.
Great client-facing communication and customer service skills
Analytical and organizational skills
Intermediate experience troubleshooting, configuring, and repairing laptops
Intermediate experience with Active Directory/Domain Controller
Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
Proficiency in MS Office
Basic knowledge of Linux and Apple/iOS
Basic knowledge of VPN technologies
Must be eligible to work in the USA long term without sponsorship.
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

To learn more about us, click here: _8

About Toyota Automated Logistics:

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation / Holiday Pay
Paid Volunteer time off
Tuition Reimbursement
Professional Associations, Conferences and Subscriptions
Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10212225
Position Id: e3c1e33326d3cf90a187a8a10d5e307c
Posted 2 days ago

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