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IBM Sterling OMS Production Support Lead

Compunnel Inc.

Boston, Massachusetts • Today

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Contract

DOE

IBM Sterling OMS Production Support Lead

NEXIFY INFOSYSTEMS LLC

Remote • 30+d ago

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Data Link Layer
Network Layer
Management
Inventory
Post-production
Operational Efficiency
Dashboard
KPI
WAR
SLA
ITIL
Order Management
Orchestration
Java
J2EE
XML
JSON
SQL
Unix
Linux
WMS
Enterprise Resource Planning
IBM
Oracle Management Server
Cloud Computing
Production Support
Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
IT Management
Mentorship
Coaching
Release Management
Reporting
KPI Management
Supply Chain Management
Distribution
IT Service Management

Data Link Layer
Network Layer
Management
Inventory
Post-production
Operational Efficiency
Dashboard
KPI
WAR
SLA
ITIL
Order Management
Orchestration
Java
J2EE
XML
JSON
SQL
Unix
Linux
WMS
Enterprise Resource Planning
IBM
Oracle Management Server
Cloud Computing
Production Support
Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
IT Management
Mentorship
Coaching
Release Management
Reporting
KPI Management
Supply Chain Management
Distribution
IT Service Management

Summary

Key Responsibilities
Lead L2/L3 production support activities for IBM Sterling OMS and related integrated applications
Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments
Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues
Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and overall system health
Coordinate with business users, infrastructure teams, vendors, and development teams during incident resolution and major releases
Lead deployment support, release validation, and post-production monitoring activities
Identify opportunities for automation, service improvements, and operational efficiency
Prepare operational dashboards, service reports, KPI metrics, and executive status updates
Mentor support team members and provide technical leadership during production escalations and war-room calls
Support high-severity incidents, on-call operations, and SLA-driven production support activities

Required Qualifications
8+ years of experience
Bachelors Degree
ITIL Foundation

Skills
IBM Sterling OMS
Order Management and Order Orchestration
Enterprise Integrations
Troubleshooting
Java/J2EE
XML/JSON
SQL
Unix/Linux
Monitoring and Observability Tools
WMS and ERP Platforms
IBM Sterling OMS Cloud Environments
Production Support Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
Technical Leadership
Mentoring and Coaching
Release Management Support
Operational Reporting and KPI Management
Service Improvement and Automation
Supply Chain and Distribution Domain Expertise
ITIL Service Management

Schedule
Start date: 2026-09-23

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: compun
Position Id: CHHDC5907055
Posted 26 days ago

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Remote

•

30+d ago

Job Title: IBM Sterling OMS Production Support Lead Location:Remote Duration: 12 Months Job Description : We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporting large-scale order

Easy Apply

Third Party, Contract

Depends on Experience

Appian Production Support / Application Support Lead

Remote

•

Yesterday

Job Summary We are seeking an experienced Application Support professional with Appian expertise to ensure the stability, reliability, and performance of production systems. The ideal candidate will lead complex L2/L3 troubleshooting, conduct root cause analysis, drive problem management and automation, and support change and release activities. The role requires strong production support capabilities, proactive monitoring, system performance optimization, and collaboration with cross-functional

Easy Apply

Contract, Third Party

Depends on Experience

Sr. Sterling OMS Engineer

Remote

•

11d ago

Role: Sr. Sterling OMS Engineer Location: Remote Type: Contract Job Description: Sr. OMS Sterling Engineer Job Description Java Sterling Commerce AWS Spring Boot Microservices Responsibilities: Provide technical leadership and Lead by example for the OMS development team. Support a wide range of technology projects using Sterling OMS - including configurations, software development, installation of patches and upgrades, etc. Analyze business requirements, Lead in design sessions and co

Easy Apply

Third Party, Contract

Depends on Experience

Site Reliability Engineer - Production Support

Remote

•

Today

Site Reliability Engineer - Production Support W2 Contract Pay Rate: $60 - $70 per hour Location: Cupertino, CA - Remote Role Duties and Responsibilities: Production support / application support / NOC / service reliability / incident management. Screen out: security analysts whose Splunk work is log-based threat detection. Watch service health across production; catch, triage, and drive issues to resolution. Run production support against SLAs and work the incident lifecycle directly with t

Easy Apply

Contract

$60 - $70 per hour