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IBM Sterling OMS Production Support Lead

Boston, MA, US • Posted 26 days ago • Updated 20 hours ago

Contract W2

On-site

DOE

Fitment

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Job Details

Skills

Data Link Layer
Network Layer
Management
Inventory
Post-production
Operational Efficiency
Dashboard
KPI
WAR
SLA
ITIL
Order Management
Orchestration
Java
J2EE
XML
JSON
SQL
Unix
Linux
WMS
Enterprise Resource Planning
IBM
Oracle Management Server
Cloud Computing
Production Support
Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
IT Management
Mentorship
Coaching
Release Management
Reporting
KPI Management
Supply Chain Management
Distribution
IT Service Management

Data Link Layer
Network Layer
Management
Inventory
Post-production
Operational Efficiency
Dashboard
KPI
WAR
SLA
ITIL
Order Management
Orchestration
Java
J2EE
XML
JSON
SQL
Unix
Linux
WMS
Enterprise Resource Planning
IBM
Oracle Management Server
Cloud Computing
Production Support
Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
IT Management
Mentorship
Coaching
Release Management
Reporting
KPI Management
Supply Chain Management
Distribution
IT Service Management

Summary

Key Responsibilities
Lead L2/L3 production support activities for IBM Sterling OMS and related integrated applications
Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments
Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues
Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and overall system health
Coordinate with business users, infrastructure teams, vendors, and development teams during incident resolution and major releases
Lead deployment support, release validation, and post-production monitoring activities
Identify opportunities for automation, service improvements, and operational efficiency
Prepare operational dashboards, service reports, KPI metrics, and executive status updates
Mentor support team members and provide technical leadership during production escalations and war-room calls
Support high-severity incidents, on-call operations, and SLA-driven production support activities

Required Qualifications
8+ years of experience
Bachelors Degree
ITIL Foundation

Skills
IBM Sterling OMS
Order Management and Order Orchestration
Enterprise Integrations
Troubleshooting
Java/J2EE
XML/JSON
SQL
Unix/Linux
Monitoring and Observability Tools
WMS and ERP Platforms
IBM Sterling OMS Cloud Environments
Production Support Leadership
Incident Management
Root Cause Analysis
Stakeholder Management
Technical Leadership
Mentoring and Coaching
Release Management Support
Operational Reporting and KPI Management
Service Improvement and Automation
Supply Chain and Distribution Domain Expertise
ITIL Service Management

Schedule
Start date: 2026-09-23

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: compun
Position Id: CHHDC5907055
Posted 26 days ago

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