Boston, Massachusetts
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Today
Key Responsibilities Lead L2/L3 production support activities for IBM Sterling OMS and related integrated applications Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and overall system health Coordinate with business users, infrastructure teams, vendors,
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