IBM Sterling OMS Production Support Lead
NEXIFY INFOSYSTEMS LLC
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Job Details
Skills
- Sterling Oms
- monitoring tools
Summary
Job Title: IBM Sterling OMS Production Support Lead
Location: Remote
Duration: 12 Months
Job Description :
We are seeking an experienced IBM Sterling OMS Production Support Lead with strong expertise in Supply Chain & Distribution, Order Management, Enterprise Integrations, and Application Managed Services (AMS). The ideal candidate will lead production support operations, drive incident resolution, ensure platform stability, and manage critical business applications supporting large-scale order fulfillment and distribution environments.
Key Responsibilities
Lead L2/L3 Production Support activities for IBM Sterling OMS and related integrated applications.
Manage critical incidents, prioritize issues, and drive timely resolution within SLA commitments.
Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring issues.
Monitor OMS order flows, inventory transactions, fulfillment processes, batch jobs, integrations, and system health.
Coordinate with business users, infrastructure teams, vendors, and development teams during incident resolution and major releases.
Lead deployment support, release validation, and post-production monitoring activities.
Identify opportunities for automation, service improvements, and operational efficiency.
Prepare operational dashboards, service reports, KPI metrics, and executive status updates.
Mentor support team members and provide technical leadership during production escalations and war-room calls.
Required Skills
Strong hands-on experience with IBM Sterling OMS (APIs, Services, User Exits, Agents, Business Center, Order Monitoring).
Deep understanding of Supply Chain, Distribution, Order Fulfillment, Inventory Management, and Order Orchestration processes.
Proven experience supporting complex integrations involving ERP, WMS, CRM, Dynamics 365, EDI, MQ, Middleware, REST/SOAP APIs, and MuleSoft.
Strong troubleshooting skills across application, integration, middleware, and database layers.
Working knowledge of Java/J2EE, XML/JSON, SQL, Unix/Linux, and log analysis.
Experience managing high-severity incidents, on-call support, and SLA-driven support environments.
Preferred Skills
Experience leading AMS / Production Support delivery teams.
Exposure to WMS platforms, ERP systems (Oracle, SAP, Dynamics), and omnichannel commerce environments.
Experience with monitoring and observability tools such as Splunk, Dynatrace, Kibana, Datadog, or AppDynamics.
Experience supporting IBM Sterling OMS Cloud environments.
ITIL Foundation certification is a plus.
Ideal Candidate
A strong OMS Production Support professional with proven experience in managing mission-critical supply chain applications, leading incident management and production support teams, driving operational excellence, and ensuring stable business operations in large-scale distribution and fulfillment environments. The candidate should possess excellent stakeholder management, communication, and leadership skills while maintaining a customer-first mindset.
- Dice Id: 91164179
- Position Id: 9080921
- Posted 1 hour ago
Company Info
About NEXIFY INFOSYSTEMS LLC
At Nexify InfoSystems, we go beyond the conventional definitions of consulting and staffing—we are the architects of transformation, shaping the future of businesses with innovation, precision, and impact. Our dedicated team of industry experts and certified professionals is committed to delivering cutting-edge IT solutions that span a broad spectrum of capabilities, including Automation, Artificial Intelligence, Data Engineering, Cloud Computing, Cybersecurity, Technology Consulting, and Advanced Talent Screening. With a foundation rooted in excellence and a relentless drive for innovation, we develop bespoke strategies designed to help businesses realize their full potential. Whether navigating complex challenges or seizing emerging opportunities, our approach ensures that every solution is aligned with your unique vision and objectives.
At Nexify, we believe in building lasting relationships anchored in trust, collaboration, and measurable impact. We don’t just address immediate needs or challenges; we create sustainable pathways to growth and success. By turning complexity into opportunity, we deliver solutions that not only solve problems but also position businesses for long-term resilience and leadership in their industries.
Our partnerships represent a legacy of success, a testament to our unwavering commitment to delivering enduring value. Together, let’s transform your aspirations into actionable outcomes and redefine what’s possible for your organization. With Nexify InfoSystems, the future isn’t just anticipated—it’s designed.
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