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324 results (12 new)

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IT Support Analyst

Unique System Skills LLC

Boston, Massachusetts • Today

Easy Apply

Contract

Depends on Experience

IT Support Analyst

MKS Instruments

Methuen, Massachusetts • Today

Full-time

USD 60,000.00 - 100,000.00 per year

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 65,000.00 - 75,000.00 per year

IT Operations Support Analyst Tier 1

Cellular Sales Verizon Authorized Retailer

Remote • Today

Full-time

IT Asset Management / Desktop Support Analyst

Kforce Technology Staffing

Norwell, Massachusetts • Today

Contract

$25 - $31 hourly

Desktop Support Analyst

Stantec

Boston, Massachusetts • Today

Full-time

USD 77,400.00 - 112,200.00 per year

IT Helpdesk Support Engineer

Centerfield

Boston, Massachusetts • Today

Full-time

USD 70,000.00 - 80,000.00 per year

IT Support Technician V

Axon

Boston, Massachusetts • Today

Full-time

USD 33.10 - 50.96 per hour

IT Help Desk Support / M365

Motion Recruitment Partners, LLC

Waltham, Massachusetts • Today

Easy Apply

Contract

$30 - $35

IT Support Engineer

ZoomInfo

Waltham, Massachusetts • Today

Full-time

USD 51,100.00 - 80,300.00 per year

Intern - IT & Facilities Support

Quantiphi Inc.

Boston, Massachusetts • Today

Full-time

IT Data Analyst - NetApp Share Drive Clean-up

Mitchell Martin, Inc.

Remote • 16d ago

Easy Apply

Contract, Third Party

$64 - $69

IT Support Technician (ITST2)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 50,412.00 - 66,072.00 per year

IT Application Support Specialist

TridentCare

Remote • Today

Full-time

USD 70,000.00 per year

Senior Support Lead - IT Operations

HCL America Inc.

Remote • Today

Full-time, Contract, Third Party

To define

IT Support Specialist Tier I - Hybrid

Praxis Precision Medicines

Remote • Today

Full-time

USD 56,000.00 - 76,000.00 per year

IT Support Specialist I - Night

ASM Research

Remote • Today

Full-time

IT Security Specialist 2 (Cybersecurity Analyst 2 (02-6529))

State of Alaska

Remote or Anchorage, Alaska • Today

Full-time

USD 4,372.50 - 4,591.50 per week

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

Senior IT Support Technician

Emergent Software

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 75,000.00 per year

IT Support Senior Engineer

Hexagon AB

Remote or New York, New York • Today

Full-time

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Today

Part-time

USD 38.00 - 40.00 per hour

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

Compensation information provided in the description

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Information Technology Analyst IV (Cloud Data Engineer)

Solano County

Remote or Fairfield, California • Today

Full-time

USD 129,874.83 - 157,863.66 per year

IT Support Specialist (Salesforce/CHATS Support) - Remote

Strategic Technology Institute Inc

Remote • Today

Full-time

IT Support Engineer (Remote - West Coast Hours)

Pomelo Care

Remote • Today

Full-time

USD 85,000.00 - 115,000.00 per year

Lead IT Strategic Sourcing Analyst (IT Labor)

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

Job Details

Skills

SCCM
ITSM
ServiceNow

Summary

We have an opening for IT Support Analyst at Boston, MA (Hybrid). Kindly apply with your updated resume if you are interested. Please find the job details below:

Position:IT Support Analyst

Location: Boston, MA (Hybrid)

Duration: 12 Months Contract position\

The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages.
Position Responsibilities (including but not limited to):

Application Support
- Provide resolution for escalated service tickets in a timely manner. Provide high-quality customer service. Further escalate tickets as needed.
- Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc.
- Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process.
- Maintain ticket queue to meet SLA s and provide quick resolution to the end user community, including updating them when appropriate.
- Help maintain documentation for owned applications and ensure others meet documentation standards

3-5 years (or more) of relevant experience supporting or developing applications

- Must include experience managing MoveIT or equivalent SFTP system
- Familiarity configuring and troubleshooting automated file transfers
Advanced knowledge troubleshooting applications, network and other technical problems
Able to interact with end users and other teams professionally
Excellent verbal, interpersonal and written communication and documentation skills
Driven by a desire to provide strong customer service
Has a teamwork mentality with the ability to both collaborate and work independently
High level of professionalism and focus on quality
Attention to detail with the ability to contact switch and reprioritize tasks as needed
Ability to provide 24 hour/7 days a week on-call support when scheduled

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10315040
Position Id: 9062994
Posted 22 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Sarfaraz Khan

Recruiter @ Unique System Skills LLC

View Profile

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Similar Jobs

Technical Systems Analyst

Boston, Massachusetts

•

Today

Job#: 3047148 Job Description: Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for an Technical Systems Analyst. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at . Here are the details: Position: Technical Systems Analyst Location: 10 Park Plaza, Boston, MA (Hybrid, 1 time

Easy Apply

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Technical Systems Analyst

Boston, Massachusetts

•

Today

Job Posting Title: Technical Systems Analyst Location: Greater Boston Area / 1 day per week onsite Duration: 10+ month contract, likely extension / long-term contract Responsibilities Provide Tier 2 support for business-critical applications and resolve escalated incidents. Support and troubleshoot secure file transfer solutions (MoveIT or similar SFTP platforms). Monitor application health, investigate alerts, and assist with outage resolution. Analyze recurring issues and recommend process

Easy Apply

Full-time, Part-time, Contract, Third Party

$DOE

Technical Systems Analyst

Hybrid in Boston, Massachusetts

•

Today

3-5 years (or more) of relevant experience supporting or developing applicationsMust include experience managing MoveIT or equivalent SFTP systemFamiliarity configuring and troubleshooting automated file transfersAdvanced knowledge troubleshooting applications, network and other technical problemsAble to interact with end users and other teams professionallyExcellent verbal, interpersonal and written communication and documentation skillsDriven by a desire to provide strong customer serviceHas a

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Exeter, New Hampshire

•

Today

Job Description The IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach. Responsibilities Respond to incoming support requests via phone, email, or ticketing system in a timely mannerDiagno

Full-time

USD 24.00 - 30.00 per hour

Job Details

Skills

SCCM
ITSM
ServiceNow

Summary

We have an opening for IT Support Analyst at Boston, MA (Hybrid). Kindly apply with your updated resume if you are interested. Please find the job details below:

Position:IT Support Analyst

Location: Boston, MA (Hybrid)

Duration: 12 Months Contract position\

Application Support
- Provide resolution for escalated service tickets in a timely manner. Provide high-quality customer service. Further escalate tickets as needed.
- Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc.
- Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process.
- Maintain ticket queue to meet SLA s and provide quick resolution to the end user community, including updating them when appropriate.
- Help maintain documentation for owned applications and ensure others meet documentation standards

3-5 years (or more) of relevant experience supporting or developing applications

- Must include experience managing MoveIT or equivalent SFTP system
- Familiarity configuring and troubleshooting automated file transfers
Advanced knowledge troubleshooting applications, network and other technical problems
Able to interact with end users and other teams professionally
Excellent verbal, interpersonal and written communication and documentation skills
Driven by a desire to provide strong customer service
Has a teamwork mentality with the ability to both collaborate and work independently
High level of professionalism and focus on quality
Attention to detail with the ability to contact switch and reprioritize tasks as needed
Ability to provide 24 hour/7 days a week on-call support when scheduled

Dice Id: 10315040
Position Id: 9062994
Posted 22 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Sarfaraz Khan

Recruiter @ Unique System Skills LLC

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Systems Analyst

Boston, Massachusetts

•

Today

Easy Apply

Full-time

$53 - $53 per hour

Technical Systems Analyst

Boston, Massachusetts

•

Today

Easy Apply

Full-time, Part-time, Contract, Third Party

$DOE

Technical Systems Analyst

Hybrid in Boston, Massachusetts

•

Today

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Exeter, New Hampshire

•

Today

Full-time

USD 24.00 - 30.00 per hour