Technical Systems Analyst

Boston, MA, US • Posted 5 hours ago • Updated 5 minutes ago
Full Time
Part Time
On-site
$DOE
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Provide Tier 2 support for business-critical applications
  • Experience supporting MoveIT or comparable managed file transfer/SFTP solutions.

Summary

Job Posting Title: Technical Systems Analyst

Location: Greater Boston Area / 1 day per week onsite

Duration: 10+ month contract, likely extension / long-term contract

Responsibilities

  • Provide Tier 2 support for business-critical applications and resolve escalated incidents.
  • Support and troubleshoot secure file transfer solutions (MoveIT or similar SFTP platforms).
  • Monitor application health, investigate alerts, and assist with outage resolution.
  • Analyze recurring issues and recommend process or system improvements.
  • Document troubleshooting activities, procedures, and operational processes.
  • Partner with technical teams and business users to resolve issues and enhance application performance.
  • Participate in an on-call support rotation as needed.

Qualifications

  • 3+ years of experience in application support, systems support, or a related technical role.
  • Experience supporting MoveIT or comparable managed file transfer/SFTP solutions.
  • Strong troubleshooting skills across applications, integrations, and technical environments.
  • Experience with ticketing systems and IT service management processes.
  • Excellent communication, documentation, and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.

Preferred Experience

  • ServiceNow or similar ITSM platforms.
  • Application monitoring and alerting tools.
  • AWS environments and modern application architectures.
  • Knowledge of SDLC concepts and change management processes.
  • Process improvement and automation initiatives.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109301
  • Position Id: 2026-19048
  • Posted 5 hours ago
Contact the job poster
Ram Mambigari

Ram Mambigari

Technical Recruiter @ Techgene Solutions LLC
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