Senior Application Support Engineer
DESCRIPTION:
This position will be working for the firm's Application Support Technology team. The role will primarily focus on technology in the private equity and corporate platforms business units, supporting a broad portfolio of on premise and SaaS based applications.
The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, internal IT operations teams, and third-party vendors to troubleshoot and manage production incidents and implement operational improvements.
RESPONSIBILITIES:
Monitor and support production systems, integrations, and data pipelines
Troubleshoot application, data, and integration issues across enterprise platforms
Manage and resolve incidents using ITIL based practices
Support user access, provisioning, and platform administration
Partner with development teams, business analysts and vendors to resolve issues and implement improvements
Assist with releases, system upgrades, and environment maintenance
Respond to business data inquiries and operational support requests
Maintain documentation and standard operating procedures for recurring issues
Identify opportunities to improve monitoring, automation, and support processes
Manage and prioritize support queues (ServiceNow)
Contribute to business continuity and disaster recovery planning and testing
Requirements
5-7 years of experience in application or production support within enterprise environments, preferably in financial services
Proactive problem-solver with a focus on reducing recurring issues and improving user experience
Proven ability to thrive in fast-paced, high-performing team settings
Strong analytical and troubleshooting skills with a focus on complex multi-system issues
Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects
Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
Skills
Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
Strong time management skills with the ability to prioritize and manage multiple support requests effectively
Experience working with ITIL best practices
Experience supporting on premise/private cloud client server systems
o SQL Server
o Windows Server
o AWS or other private clouds
Experience supporting SaaS systems
o Cloud Integrations
o Vendor support management
Experience supporting business processes and working with internal/external stakeholders
Preferred
Hands-on experience in Workday supporting day-to-day operational activities.
Salesforce experience, including administration or data management
Familiarity with integration tools and job schedulers
Experience with scripting or BI tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: hollistr
- Position Id: b3e06fd8efb47b26d7c0efcc1673c3c3
- Posted 30+ days ago
