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Sr Application Support Eng- Workday

Boston, MA, US • Posted 30+ days ago • Updated 4 hours ago

Full Time

On-site

USD 145,000.00 per year

Fitment

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Job Details

Skills

Tableau
Application Support
Software Development
IT Operations
Provisioning
Business Data
Documentation
Standard Operating Procedure
ServiceNow
Business Continuity Planning
Disaster Recovery
Testing
Production Support
Analytical Skill
Communication
Organizational Skills
FOCUS
User Experience
Research
Management
ITIL
Salesforce.com
Data Management
Scripting
Business Intelligence
Amazon Web Services
SQL
Financial Services
Workday

Tableau
Application Support
Software Development
IT Operations
Provisioning
Business Data
Documentation
Standard Operating Procedure
ServiceNow
Business Continuity Planning
Disaster Recovery
Testing
Production Support
Analytical Skill
Communication
Organizational Skills
FOCUS
User Experience
Research
Management
ITIL
Salesforce.com
Data Management
Scripting
Business Intelligence
Amazon Web Services
SQL
Financial Services
Workday

Summary

This position will be working for the firm's Application Support Technology team. The role will primarily focus on supporting Workday and Salesforce, while also supporting other platforms including Tableau, Investran, GTreasury, DocuSign, Box, and others as needed. The Senior Application Support Engineer ensures stability, performance, and availability of production systems and data pipelines. The individual will work closely with business stakeholders, software development teams, internal IT operations teams, and third-party vendors to troubleshoot and manage production incidents and implement operational improvements.

Compensation:
Expected Annual Base Salary $125,000 - $145,000 + 15% bonus + 14 % profit sharing

Responsibilities:

Monitor and support production systems, integrations, and data pipelines
Troubleshoot application, data, and integration issues across enterprise platforms
Manage and resolve incidents using ITIL based practices
Support user access, provisioning, and platform administration
Partner with development teams, business analysts and vendors to resolve issues and implement improvements
Assist with releases, system upgrades, and environment maintenance
Respond to business data inquiries and operational support requests
Maintain documentation and standard operating procedures for recurring issues
Identify opportunities to improve monitoring, automation, and support processes
Manage and prioritize support queues (ServiceNow)
Contribute to business continuity and disaster recovery planning and testing

Requirements:

5-7 years of experience in application or production support within enterprise environments
Proven ability to thrive in fast-paced, high-performing team settings
Strong analytical and troubleshooting skills with a focus on complex multi-system issues
Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
Hands-on experience in Workday supporting day-to-day operational activities.
Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
Proactive problem-solver with a focus on reducing recurring issues and improving user experience
Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects
Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
Strong time management skills with the ability to prioritize and manage multiple support requests effectively
Demonstrates a proactive approach to learning new technologies and continuously developing technical skills
Experience working within ITIL best practices

Preferred Requirements:

Salesforce experience, including administration or data management
Familiarity with integration tools and job schedulers
Experience with scripting or BI tools
Exposure to AWS
Working knowledge of SQL
Financial services experience
Workday Certifications a plus

Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hollistr
Position Id: b3e06fd8efb47b26d7c0efcc1673c3c3
Posted 30+ days ago

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