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IT Support Technician II

Judge Group, Inc.

Englewood, Colorado • Today

Contract

USD 27.00 - 29.65 per hour

IT Support Technician - Entry Level

Dice Talent & Staffing Solutions

Hybrid in Englewood, Colorado • 3d ago

Easy Apply

Contract

IT Support Technician

Danaher Corporation

Boulder, Colorado • Today

Full-time

USD 33.65 - 40.50 per hour

IT Support Technician II

Point Solutions Group, LLC

Englewood, Colorado • Today

Full-time

USD 30.00 - 31.72 per hour

MSP Tier 1 IT Support Technician-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

IT Support Technician (Part-Time, REMOTE)

Connection

Remote • Yesterday

Part-time

USD 38.00 - 40.00 per hour

IT Field Technician

Hemmersbach GmbH & Co. KG

Denver, Colorado • Today

Full-time

USD 27.00 - 29.00 per hour

IT Warehouse Logistics Technician II

NCI Information Systems, Inc.

Lakewood, Colorado • Yesterday

Full-time

IT Customer Support - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 74,268.00 - 97,476.00 per year

IT Support Specialist II - 073QE

Quartus Engineering Inc

Remote or San Diego, California • Today

Full-time

USD 29.00 - 49.00 per hour

IT Technician

Cloud Consulting Services Inc.

Remote or Orlando, Florida • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

IT TECHNICIAN - SR. IT TECHNICIAN - Solar System Science & Exploration - Boulder, CO

Southwest Research Institute

Boulder, Colorado • Today

Full-time

USD 17.56 - 35.89 per hour

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Dallas, Texas • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Jacksonville, Florida • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Senior Technician, IT Infrastructure

tax.com

Remote or Hybrid in London, England • Today

Full-time

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Charlotte, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Raleigh, North Carolina • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Proton IT Helpdesk

The Reynolds and Reynolds Company

Remote or Atlanta, Georgia • Today

Full-time

USD 50,000.00 - 55,000.00 per year

Judge Group, Inc.

Job Details

Skills

User Experience
Printers
Identity Management
Provisioning
Operating Systems
ROOT
Inventory Management
Information Technology
Computer Science
Microsoft Windows
Laptop
ServiceNow
Active Directory
Microsoft Azure
Virtual Private Network
Printer Support
Computer Hardware
Software Troubleshooting
Problem Solving
Conflict Resolution
Customer Service
Knowledge Sharing
Collaboration
Communication
Hardware Installation
Software Deployment
Network
Remote Support
Documentation
RSA
Authentication
Videoconferencing
VTC
IT Service Management
Management
System Integration Testing
ARM
Technical Support
Privacy
Marketing

User Experience
Printers
Identity Management
Provisioning
Operating Systems
ROOT
Inventory Management
Information Technology
Computer Science
Microsoft Windows
Laptop
ServiceNow
Active Directory
Microsoft Azure
Virtual Private Network
Printer Support
Computer Hardware
Software Troubleshooting
Problem Solving
Conflict Resolution
Customer Service
Knowledge Sharing
Collaboration
Communication
Hardware Installation
Software Deployment
Network
Remote Support
Documentation
RSA
Authentication
Videoconferencing
VTC
IT Service Management
Management
System Integration Testing
ARM
Technical Support
Privacy
Marketing

Summary

Location: Englewood, CO Salary: $27.00 USD Hourly - $29.65 USD Hourly Description:
Title : IT Support Technician II

Location: Englewood, CO
Duration: 12-Month Contract to Hire
Pay Rate: Up to $29.65/hr (W2)

Job Summary

We are seeking an experienced IT Support Technician II to provide technical support for end users across a dynamic enterprise environment. This role is responsible for installing, configuring, troubleshooting, maintaining, and supporting desktop and laptop systems, network-connected devices, software applications, and related peripherals. The ideal candidate will possess strong customer service skills, excellent troubleshooting abilities, and a passion for delivering technical solutions that enhance the end-user experience.

Key Responsibilities

Provide Tier I/II technical support for hardware, software, network connectivity, and peripheral devices.
Troubleshoot and resolve issues related to desktops, laptops, printers, VPN access, video conferencing equipment, and other IT assets.
Manage incidents, service requests, and support activities using ServiceNow or similar ticketing platforms.
Support user account administration through Active Directory and Azure Entra ID, including password resets, access management, and user provisioning.
Install, configure, upgrade, and maintain operating systems, software applications, and hardware components.
Diagnose and resolve technical issues involving network connectivity, software performance, and device functionality.
Collaborate with team members to identify root causes and implement long-term technical solutions.
Assist with hardware deployments, equipment replacements, and inventory management.
Document troubleshooting processes, solutions, and support activities accurately.
Provide exceptional customer service while maintaining ownership of issues through resolution.
Recommend hardware and software solutions based on business and user requirements.
Support remote users and troubleshoot VPN and secure access technologies.

Required Qualifications

Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years of relevant IT support experience.
Equivalent combination of education and experience may be considered.
Experience supporting Windows desktop and laptop environments.
Hands-on experience with:

ServiceNow
Active Directory
Azure Entra ID
VPN technologies
Network troubleshooting
Printer support
Hardware and software troubleshooting

Required Skills

Technical troubleshooting and problem-solving
Customer and solution ownership
Strong customer service orientation
Knowledge sharing and collaboration
Written and verbal communication skills
Understanding of user and business requirements
Hardware installation and maintenance
Software deployment and support
Network technology fundamentals
Remote support methodologies
Documentation and ticket management

Preferred Skills

Experience supporting RSA authentication solutions
Video Teleconferencing (VTC) support experience
Knowledge of enterprise IT service management processes
Familiarity with endpoint management tools and device lifecycle support

Physical Requirements

Frequently walk, sit, stand, and climb stairs.
Perform repetitive hand, arm, and finger movements.
Ability to work extensively with computer equipment and displays.
Occasionally lift and carry equipment weighing up to 50 pounds.
Must possess adequate vision and hearing capabilities to perform technical support functions effectively.

Work Environment

Primarily office-based environment.
Minimal exposure to outdoor weather conditions.
Minimal exposure to hazardous materials or loud noise.
Regular interaction with employees and technology equipment in a professional workplace.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1140995
Posted 29 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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Judge Group, Inc.

Job Details

Skills

User Experience
Printers
Identity Management
Provisioning
Operating Systems
ROOT
Inventory Management
Information Technology
Computer Science
Microsoft Windows
Laptop
ServiceNow
Active Directory
Microsoft Azure
Virtual Private Network
Printer Support
Computer Hardware
Software Troubleshooting
Problem Solving
Conflict Resolution
Customer Service
Knowledge Sharing
Collaboration
Communication
Hardware Installation
Software Deployment
Network
Remote Support
Documentation
RSA
Authentication
Videoconferencing
VTC
IT Service Management
Management
System Integration Testing
ARM
Technical Support
Privacy
Marketing

User Experience
Printers
Identity Management
Provisioning
Operating Systems
ROOT
Inventory Management
Information Technology
Computer Science
Microsoft Windows
Laptop
ServiceNow
Active Directory
Microsoft Azure
Virtual Private Network
Printer Support
Computer Hardware
Software Troubleshooting
Problem Solving
Conflict Resolution
Customer Service
Knowledge Sharing
Collaboration
Communication
Hardware Installation
Software Deployment
Network
Remote Support
Documentation
RSA
Authentication
Videoconferencing
VTC
IT Service Management
Management
System Integration Testing
ARM
Technical Support
Privacy
Marketing

Summary

Provide Tier I/II technical support for hardware, software, network connectivity, and peripheral devices.
Troubleshoot and resolve issues related to desktops, laptops, printers, VPN access, video conferencing equipment, and other IT assets.
Manage incidents, service requests, and support activities using ServiceNow or similar ticketing platforms.
Support user account administration through Active Directory and Azure Entra ID, including password resets, access management, and user provisioning.
Install, configure, upgrade, and maintain operating systems, software applications, and hardware components.
Diagnose and resolve technical issues involving network connectivity, software performance, and device functionality.
Collaborate with team members to identify root causes and implement long-term technical solutions.
Assist with hardware deployments, equipment replacements, and inventory management.
Document troubleshooting processes, solutions, and support activities accurately.
Provide exceptional customer service while maintaining ownership of issues through resolution.
Recommend hardware and software solutions based on business and user requirements.
Support remote users and troubleshoot VPN and secure access technologies.

Required Qualifications

Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years of relevant IT support experience.
Equivalent combination of education and experience may be considered.
Experience supporting Windows desktop and laptop environments.
Hands-on experience with:

ServiceNow
Active Directory
Azure Entra ID
VPN technologies
Network troubleshooting
Printer support
Hardware and software troubleshooting

Required Skills

Technical troubleshooting and problem-solving
Customer and solution ownership
Strong customer service orientation
Knowledge sharing and collaboration
Written and verbal communication skills
Understanding of user and business requirements
Hardware installation and maintenance
Software deployment and support
Network technology fundamentals
Remote support methodologies
Documentation and ticket management

Preferred Skills

Experience supporting RSA authentication solutions
Video Teleconferencing (VTC) support experience
Knowledge of enterprise IT service management processes
Familiarity with endpoint management tools and device lifecycle support

Physical Requirements

Frequently walk, sit, stand, and climb stairs.
Perform repetitive hand, arm, and finger movements.
Ability to work extensively with computer equipment and displays.
Occasionally lift and carry equipment weighing up to 50 pounds.
Must possess adequate vision and hearing capabilities to perform technical support functions effectively.

Work Environment

Primarily office-based environment.
Minimal exposure to outdoor weather conditions.
Minimal exposure to hazardous materials or loud noise.
Regular interaction with employees and technology equipment in a professional workplace.

Dice Id: cxjudgpa
Position Id: 1140995
Posted 29 days ago

Company Info

About Judge Group, Inc.

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Create job alert

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