Judge Group, Inc.
Judge Group, Inc.

IT Support Technician II

Englewood, CO, US • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
On-site
USD $27.00 - 29.65 per hour
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Job Details

Skills

  • User Experience
  • Printers
  • Identity Management
  • Provisioning
  • Operating Systems
  • ROOT
  • Inventory Management
  • Information Technology
  • Computer Science
  • Microsoft Windows
  • Laptop
  • ServiceNow
  • Active Directory
  • Microsoft Azure
  • Virtual Private Network
  • Printer Support
  • Computer Hardware
  • Software Troubleshooting
  • Problem Solving
  • Conflict Resolution
  • Customer Service
  • Knowledge Sharing
  • Collaboration
  • Communication
  • Hardware Installation
  • Software Deployment
  • Network
  • Remote Support
  • Documentation
  • RSA
  • Authentication
  • Videoconferencing
  • VTC
  • IT Service Management
  • Management
  • System Integration Testing
  • ARM
  • Technical Support
  • Privacy
  • Marketing

Summary

Location: Englewood, CO Salary: $27.00 USD Hourly - $29.65 USD Hourly Description:
Title : IT Support Technician II

Location: Englewood, CO
Duration: 12-Month Contract to Hire
Pay Rate: Up to $29.65/hr (W2)

Job Summary

We are seeking an experienced IT Support Technician II to provide technical support for end users across a dynamic enterprise environment. This role is responsible for installing, configuring, troubleshooting, maintaining, and supporting desktop and laptop systems, network-connected devices, software applications, and related peripherals. The ideal candidate will possess strong customer service skills, excellent troubleshooting abilities, and a passion for delivering technical solutions that enhance the end-user experience.

Key Responsibilities
  • Provide Tier I/II technical support for hardware, software, network connectivity, and peripheral devices.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, VPN access, video conferencing equipment, and other IT assets.
  • Manage incidents, service requests, and support activities using ServiceNow or similar ticketing platforms.
  • Support user account administration through Active Directory and Azure Entra ID, including password resets, access management, and user provisioning.
  • Install, configure, upgrade, and maintain operating systems, software applications, and hardware components.
  • Diagnose and resolve technical issues involving network connectivity, software performance, and device functionality.
  • Collaborate with team members to identify root causes and implement long-term technical solutions.
  • Assist with hardware deployments, equipment replacements, and inventory management.
  • Document troubleshooting processes, solutions, and support activities accurately.
  • Provide exceptional customer service while maintaining ownership of issues through resolution.
  • Recommend hardware and software solutions based on business and user requirements.
  • Support remote users and troubleshoot VPN and secure access technologies.

Required Qualifications
  • Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years of relevant IT support experience.
  • Equivalent combination of education and experience may be considered.
  • Experience supporting Windows desktop and laptop environments.
  • Hands-on experience with:
    • ServiceNow
    • Active Directory
    • Azure Entra ID
    • VPN technologies
    • Network troubleshooting
    • Printer support
    • Hardware and software troubleshooting

Required Skills
  • Technical troubleshooting and problem-solving
  • Customer and solution ownership
  • Strong customer service orientation
  • Knowledge sharing and collaboration
  • Written and verbal communication skills
  • Understanding of user and business requirements
  • Hardware installation and maintenance
  • Software deployment and support
  • Network technology fundamentals
  • Remote support methodologies
  • Documentation and ticket management

Preferred Skills
  • Experience supporting RSA authentication solutions
  • Video Teleconferencing (VTC) support experience
  • Knowledge of enterprise IT service management processes
  • Familiarity with endpoint management tools and device lifecycle support

Physical Requirements
  • Frequently walk, sit, stand, and climb stairs.
  • Perform repetitive hand, arm, and finger movements.
  • Ability to work extensively with computer equipment and displays.
  • Occasionally lift and carry equipment weighing up to 50 pounds.
  • Must possess adequate vision and hearing capabilities to perform technical support functions effectively.

Work Environment
  • Primarily office-based environment.
  • Minimal exposure to outdoor weather conditions.
  • Minimal exposure to hazardous materials or loud noise.
  • Regular interaction with employees and technology equipment in a professional workplace.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1140995
  • Posted 5 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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