Location: Tulsa, OK
Salary: $20.00 USD Hourly - $23.00 USD Hourly
Description: IT Helpdesk SupportLocation: Tulsa, OK
Work Arrangement: Onsite, Monday-Friday, 8:00 AM-5:00 PM
Duration: 3-6 Month Contract
About the RoleWe are seeking an IT Helpdesk Support professional to provide frontline technical support for desktop, laptop, software, network, and telecommunications-related issues. This role is responsible for delivering Tier 1 support and assisting with Tier 2 support as needed. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and a commitment to maintaining high levels of end-user satisfaction.
Responsibilities- Provide Tier 1 technical support and assist with Tier 2 support as assigned.
- Respond to end-user requests and resolve routine hardware, software, network, telecommunications, and system-related issues.
- Receive, document, prioritize, and track support requests through the Help Desk ticketing system.
- Maintain clear and consistent communication with end users throughout the issue resolution process.
- Install, configure, modify, troubleshoot, and repair desktop and laptop hardware and software.
- Install software, hardware, and peripheral devices.
- Create application deployment packages for rapid installation.
- Maintain hardware and peripheral inventory records within the asset management system.
- Assist with telecommunications and server hardware installation and configuration.
- Support physical and logical security account administration.
- Monitor and troubleshoot entry-level system, network, and security issues.
- Perform corrective actions to resolve technical problems.
- Create and maintain clear procedural documentation.
- Deliver basic user training for new systems, applications, and technology updates.
- Relocate and deploy technical equipment as required.
- Support after-hours maintenance activities, emergency response efforts, and on-call operations when needed.
Minimum Qualifications- High School Diploma, GED, or equivalent.
- Minimum of 2 years of IT support, helpdesk, desktop support, or related technical experience.
- Basic understanding of computer hardware, software, operating systems, and troubleshooting methodologies.
- Strong analytical, problem-solving, and decision-making skills.
- Effective verbal and written communication skills.
- Ability to document technical issues and resolutions accurately.
- Ability to perform basic mathematical calculations.
- Valid driver's license and ability to travel as needed.
- Ability to obtain:
- CompTIA A+ Certification within 6 months of assignment.
- Microsoft Certified Professional (MCP) Certification within 12 months of assignment.
Preferred Qualifications- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- Microsoft Certified Desktop Support Technician (MCDST).
- Microsoft Certified Professional (MCP).
- HDI Help Desk Certification.
- Previous experience supporting enterprise desktop environments.
Physical Requirements- Ability to stand, walk, sit, stoop, kneel, crouch, twist, and climb as required.
- Ability to lift, carry, push, and pull up to 50 pounds.
- Ability to climb ladders and work at heights up to 15 feet.
- Manual dexterity sufficient for handling technical equipment and performing precise hand movements.
- Ability to distinguish colors and conduct visual inspections.
- Ability to wear required personal protective equipment (PPE), including a respirator during emergency situations when required.
Work Environment- Primarily office-based with up to 30% travel by land or air.
- May require work in industrial environments, including facilities with exposure to:
- Chemicals
- Pressure vessels
- Storage tanks
- Rotating equipment
- Electrical systems
- Confined spaces
- Occasional evening, weekend, holiday, and on-call support may be required.
- Work may be performed in varying weather and road conditions.
Health, Safety & Environmental ExpectationsTeam members are expected to maintain a strong commitment to workplace safety and environmental responsibility by:
- Identifying, stopping, and reporting unsafe conditions or practices.
- Following all safety and environmental policies and procedures.
- Supporting organizational safety initiatives and goals.
- Participating in safety meetings, training sessions, emergency drills, and hazard recognition programs.
- Reporting accidents, injuries, incidents, and near-miss events.
- Participating in workplace health, industrial hygiene, and safety programs.
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
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