Location: Tempe, AZ
Salary: $25.00 USD Hourly - $30.00 USD Hourly
Description: IT Support Analyst I Location: Onsite in Tempe, AZ 85281
Pay Rate: $25-$30 per hour
Position Type: Contract to Hire
Contact: Please respond by sending resumes to David Kellogg, Sr Recruiter at The Judge Group -
Job Overview The IT Support Analyst I serves as a frontline member of the IT team, supporting field and shop operations. This role is responsible for quickly resolving technical issues to ensure seamless operations and a high-quality customer experience. The position collaborates closely with internal teams and other support analysts to prevent technology disruptions.
Key Responsibilities IT Support & Troubleshooting - Respond to and prioritize incoming support requests from field employees
- Provide support for Point of Sale (POS), networks, printers, kitchen display systems, and related technologies
- Diagnose and resolve technical issues using knowledge bases, documentation, and troubleshooting methods
- Escalate complex issues to appropriate teams or vendors
- Ensure all support tickets are resolved and closed in a timely manner with proper follow-up
- Troubleshoot LAN, WAN, VPN, and Wi-Fi connectivity issues in remote environments
Field Operations Support - Support shop operations and ensure system performance and uptime
- Develop expertise in shop environments and system configurations
- Work directly with vendors and cross-functional teams to resolve technical issues
- Provide temporary fixes while documenting long-term solutions
Ticketing & Documentation - Log and track help desk tickets in a problem management system
- Maintain accurate documentation of issues, resolutions, and processes
- Update ticket status regularly and retain ownership through resolution
System Improvement & Collaboration - Identify opportunities to improve system performance and stability
- Collaborate with internal teams to optimize tools and processes
- Support nonstandard environments and contribute to system standardization
- Provide user training and guidance to improve adoption of IT systems
Qualifications Required - Minimum 2 years of experience in IT systems support or help desk role
- Basic understanding of POS environments (POS systems, payments, peripherals, integrations)
- Working knowledge of Windows, Mac, iOS, and Android operating systems
- Ability to troubleshoot hardware and software issues
- Strong communication skills with ability to explain technical concepts clearly
- Ability to work in a fast-paced, dynamic environment
Preferred - CompTIA A+ certification
- Experience with LAN, WAN, VPN, and network troubleshooting
- Experience supporting retail or hospitality environments
Core Skills - Technical troubleshooting and issue resolution
- Customer service and user support
- Critical thinking and problem-solving
- Communication (verbal and written)
- Attention to detail
- Team collaboration
Technical Knowledge Areas - Help desk and IT support operations
- Point of Sale (POS) systems
- iPad and iOS support
- Cloud-based applications
- Email systems, SSO, and MFA
- Mobile device management
- Network troubleshooting (LAN/WAN)
- Receipt printers and peripherals
- Payment and loyalty systems
- Application and end-user support
- System monitoring and IT compliance
Work Schedule - Participation in on-call rotation, including evenings and weekends
Travel Requirements - Occasional travel may be required for onsite support or meetings
Work Environment - Fully remote role (within eligible states)
- Must maintain a professional workspace with reliable high-speed internet
- Use of remote communication tools (video conferencing, chat, email) required
Physical & Technical Requirements - Ability to work effectively in a remote environment
- Proficient with computers and office productivity tools
- Strong written and verbal communication skills
- Adequate vision and hearing (with correction if needed)
- Ability to read, write, and communicate in English
- Dedicated home office setup with computer, headset, and webcam
Summary This role is critical to maintaining operational continuity by ensuring technology supports, rather than disrupts, customer service delivery. The IT Support Analyst I plays a key role in troubleshooting, collaboration, and continuous system improvement across the organization.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: This job and many more are available through The Judge Group. Please apply with us today! 
Never miss an opportunity! Create an alert based on the job you applied for.