Infrastructure Analyst II
Location: Buffalo, NY
Hire Type: Contingent
Pay Range: $48.00/hour
Work Model: Hybrid
NO C2C, C2H, 1099, or H1-B Sponsorship/Transfer
Positional Overview
The Imagine Group is recruiting for a Infrastructure Analyst II on behalf of our client, a leading financial institution in Buffalo, New York, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth.
In this role you will be responsible for completing activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
Role & Responsibility:
- Respond to and resolve help desk escalations based on outcome of previous incidents.
- Complete related master work orders or request-based tasks.
- Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues.
- Use basic diagnostic tools to troubleshoot issues.
- Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff.
- Participate in project work within the team.
- Provide coaching to less experienced staff on processes.
- Complete evening responsibilities as scheduled.
- Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the brand.
- Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Skills & Experience
- Minimum of 4 years higher education and/or work experience.
- Prior experience reading and digesting technical information.
- Detail-oriented.
- Proven written and verbal communication skills.
- Prior experience communicating technical problems to management.
- Strong customer focus, including ability to manage customer needs and multiple work priorities.
- Experience with change scheduling tools and IT service management (ITSM) platforms (e.g., ServiceNow).
Education & Experience Preferred:
- Bachelors degree in technology-related field.
- Minimum of 5 years higher education and/or work experience.
- Certifications or special training in related technologies.
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