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RightFax Production Support / Application Support Engineer

ARV-Infotech

Remote • Today

Easy Apply

Contract

Depends on Experience

Jr Application Support Engineer – Java/SQL

Softratech LLC

Remote • Today

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Application Support Engineer

Robert Half

Remote or Pittsburgh, Pennsylvania • Today

Easy Apply

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Application Support Specialist (Report)

Software Guidance & Assistance

Boston, Massachusetts • Today

Contract

USD 20.00 - 22.00 per hour

Application Support Engineer

State Street Corporation

Burlington, Massachusetts • Today

Full-time

USD 90,000.00 - 157,500.00 per year

Trading Application Support Engineer, Senior Associate

State Street Corporation

Boston, Massachusetts • 10d ago

Full-time

USD 52,000.00 - 91,000.00 per year

Cardiology Application Support Engineer

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 45.00 - 57.00 per hour

Application Support Engineer 6500868

Accenture LLP

Remote or Chicago, Illinois • Today

Full-time

USD 85.00 per hour

Application Support Engineer - Teladoc Telehealth Platform

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 60.00 - 65.00 per hour

Pharmacy Application Support Engineer (L2 / L3 Support)

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 45.00 - 55.00 per hour

Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 78,948.00 - 120,615.00 per year

Application Support Engineer I (Must be based in Pacific Time Zone)

Cvent.com

Remote or San Francisco, California • Today

Full-time

USD 79,000.00 - 90,000.00 per year

Trading Application Support Engineer, Senior Associate

State Street Corporation

Boston, Massachusetts • Today

Full-time

USD 52,000.00 - 91,000.00 per year

Application Support, Senior Associate

State Street Corporation

Boston, Massachusetts • 5d ago

Full-time

USD 52,000.00 - 91,000.00 per year

Application Support / Operations Engineer

Navigant Consulting

Remote or San Antonio, Texas • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Dot Net Application L3 Support Engineer-12 Months Contract-Remote opportunity-Direct Customer

Accion Labs

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Application Support Engineer

Cresta

Remote • Today

Full-time

USD 90,000.00 per year

Application Support Engineer?Process Unity & DocuSign

Mastech Digital

Boston, Massachusetts • Today

Easy Apply

Contract

Market

Applications Engineer- L2 Support

Magna

Lowell, Massachusetts • Today

Full-time

USD 66,800.00 - 124,200.00 per year

Application Support Analyst

Allwyn Corporation

Remote • 23d ago

Easy Apply

Third Party, Contract

Depends on Experience

Team Lead – InfoLease/Rapport Application Support & Development

New York Technology Partners

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Application Engineer

M/A-COM Technology Solutions Inc

Lowell, Massachusetts • Today

Full-time

USD 69,000.00 - 105,000.00 per year

Application Support Analyst

Allwyn Corporation

Remote • 23d ago

Easy Apply

Contract

Depends on Experience

Field Application Engineer

Arrow Electronics, Inc.

Peabody, Massachusetts • Today

Full-time

Field Application Engineer

Arrow Electronics, Inc.

Peabody, Massachusetts • Today

Full-time

USD 84,300.00 - 160,050.00 per year

Application Support Analyst IV

Isoftech Inc

Remote • 4d ago

Easy Apply

Contract

Depends on Experience

Field Application Engineer

Protingent, Inc.

Remote or Hybrid in Irvine, California • 2d ago

Easy Apply

Contract

45 - 55

Senior Staff Engineer Field Application Engineering

Infineon Technologies

Andover, Massachusetts • Today

Full-time

USD 127,800.00 per year

Application Support Analyst III NICE CXOne CCaaS

iSpace, Inc

Remote • Yesterday

Easy Apply

Contract

40 - 48

IT Application Support Specialist

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Job Details

Skills

API
Active Directory
Application Support
Authentication
Backup
Business Software
DNS
Database
Disaster Recovery
Dragon NaturallySpeaking
Failover
Firewall
High Availability
IP
IT Service Management
Intellectual Property
Management
Microsoft Windows
Migration
Production Support
Recovery
Network
Network Security
OpenText
SOAP
SQL
Servers
ServiceNow
RightFax
Root Cause Analysis
Routing
SMTP
Testing
Web Services
Windows Services

Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

The engineer should be able to identify where the issue is occurring, troubleshoot the problem, coordinate with the appropriate teams, restore service, and document the RCA and preventive actions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 22 hours ago

Fitment

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Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

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Skills

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Active Directory
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Authentication
Backup
Business Software
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Disaster Recovery
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IT Service Management
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Summary

Job Overview

We are looking for a RightFax Production Support / Application Support Engineer with strong experience supporting OpenText RightFax in an enterprise production environment. The engineer will troubleshoot RightFax issues end-to-end, work with multiple technical teams, and ensure fax services remain stable and available.

Key Responsibilities

Provide end-to-end production support for OpenText RightFax.
Monitor and troubleshoot inbound and outbound fax processing.
Resolve failed, stuck, delayed, duplicate, or incomplete faxes.
Troubleshoot RightFax servers, clients, queues, channels, and services.
Support RightFax APIs, web services, SMTP, email-to-fax, fax-to-email, and print-to-fax integrations.
Troubleshoot API connectivity, authentication, requests/responses, and application errors.
Monitor Windows services, application logs, event logs, and RightFax logs.
Use SQL queries, network troubleshooting, and Windows Event Viewer to identify issues.
Troubleshoot connectivity with SMTP, Active Directory, databases, file shares, APIs, and enterprise applications.
Work with Application, Database, Infrastructure, Network, Security, and Vendor teams to resolve production issues.
Manage incidents, service requests, problems, and changes using ServiceNow or similar ITSM tools.
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
Support RightFax upgrades, patches, configuration changes, migrations, and DR activities.
Manage RightFax users, permissions, fax numbers, routing, and notification settings.
Support High Availability, failover, backup/restore, and disaster recovery testing.
Create and maintain support documents, troubleshooting guides, and knowledge articles.
Participate in 24x7 on-call production support when required.
Work with OpenText vendor support on complex issues and product defects.

Required Technical Skills

OpenText RightFax
RightFax Administration & Troubleshooting
RightFax API / Developer Tools
Windows Server
IIS
SQL Server / SQL Queries
SMTP / Email-to-Fax / Fax-to-Email
TCP/IP, DNS, Firewalls & Network Troubleshooting
Active Directory
REST / SOAP APIs
PowerShell / Scripting
Application & Infrastructure Monitoring
ServiceNow / ITIL
Production Incident & Problem Management
High Availability & Disaster Recovery

End-to-End Support

The engineer should be able to troubleshoot issues across the complete RightFax flow:

Outbound:
Business Application → API/Web Service → RightFax → Queue → Fax Channel/Modem → External Fax

Inbound:
External Fax → RightFax Channel → RightFax Server → Routing → Email/Application/File Share → Business User

Dice Id: PTPXNemIbCaWFC0
Position Id: 9103382
Posted 22 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Rudresh Verenkar

Recruiter @ ARV-Infotech

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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