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Position 2 / Senior IT Technology Architect, AI Program Focus

Lead the development, design, and implementation of an artificial intelligence program that supports municipal operations, public service delivery, employee productivity, and responsible technology innovation.
AI Implementation Specialist responsible for configuring and deploying AI agents to automate customer workflows and repetitive business processes.
Develop and maintain an AI technology roadmap for the organization, including current use of Microsoft Copilot and ChatGPT, and future evaluation or expansion into additional AI platforms such as Claude AI or other approved enterprise AI tools.
Collaborate with leadership, departments, legal, cybersecurity, procurement, and IT teams to establish AI strategy, governance, standards, and operating procedures.
Identify, evaluate, and prioritize AI use cases across departments, including opportunities to improve internal workflows, document drafting, knowledge management, customer service, data analysis, reporting, and employee efficiency.
Design secure, scalable, and supportable AI service architectures that align with technology standards, data governance requirements, cybersecurity controls, public-sector compliance needs, and existing enterprise systems.
Lead AI pilot programs, proofs of concept, and phased implementations, ensuring solutions are properly evaluated for business value, technical feasibility, risk, cost, security, usability, and long-term support.
Establish standards for responsible AI use, including acceptable-use guidelines, data protection requirements, human review expectations, prompt management practices, transparency, and appropriate handling of sensitive or restricted information.
Partner with cybersecurity and data governance teams to assess AI-related risks, including data exposure, access control, records retention, third-party platform risks, model output reliability, and compliance with policies.
Provide senior-level technical leadership for integrating AI tools with organization systems, productivity platforms, collaboration tools, knowledge repositories, service management processes, and approved cloud environments.
Develop business cases and cost estimates for AI technologies, including licensing, infrastructure, implementation, training, vendor support, security review, ongoing administration, and enterprise support requirements.
Coordinate with vendors, suppliers, consultants, and internal IT teams to evaluate AI products, negotiate technical requirements, review service capabilities, and ensure solutions meet standards for security, accessibility, reliability, and maintainability.
Create and support AI adoption plans, including employee training, communications, change management, department onboarding, user support models, and measurement of adoption, productivity gains, and service improvements.
Communicate complex AI concepts, opportunities, risks, and recommendations to executive leadership, department stakeholders, technical teams, and non-technical users in a clear, practical, and business-focused manner.
Monitor emerging AI technologies, public-sector AI trends, regulatory developments, vendor capabilities, and industry best practices to recommend improvements to the organization's AI strategy and architecture.
Provide leadership, mentoring, and technical guidance to IT staff and business partners on AI solution design, responsible use, implementation planning, operational support, and continuous improvement of the organization's AI program.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10118461
Position Id: 2026-45292
Posted 23 hours ago

Company Info

About SYSTEM SOFT TECHNOLOGIES LLC

System Soft Technologies solves the problem of our clients limited IT resources by acting as an extension of their IT team. We design, develop, deliver, and support Enterprise-wide IT solutions for our customers. We invest heavily in innovative technologies and methods as well as in our team of IT professionals.

With over 20 years of experience building long-term client relationships, System Soft Technologies continues to grow in both reputation and success. Our core values include anticipating customer needs and exceeding their expectations.

Although we have over 800 IT associates covering a full spectrum of expertise, we are constantly seeking to add more top IT professionals to our team. If you seek to join a stable, successful firm that can offer you challenging work, competitive pay and lots of benefits then please apply now for immediate consideration.

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Dynamics 365 Enterprise AI Architect

Atlanta, Georgia

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Job Posting ID: CGEMJP00348179 Client: Credit Union in Virginia Location: Atlanta/ Chicago/ Virginia 3 Days Office Duration: 6 Months+ Pay Rate: $80/hr on W2 Visa - /Citizens Enterprise Architecture & Target-State Design Define and own the end-to-end enterprise architecture for a Microsoft-native CCaaS and Customer Engagement platform spanning Dynamics 365 Customer Service, Dynamics 365 Sales, and the broader Microsoft ecosystem. Establish target-state architecture across customer engagem

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Senior IT Technology Architect, AI Program Focus

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Senior IT Technology Architect, AI Program Focus

SYSTEM SOFT TECHNOLOGIES LLC

Job Details

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About SYSTEM SOFT TECHNOLOGIES LLC

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